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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO

To drive this collaboration, organizations must establish joint metrics that incentivize co-ownership of transformation efforts (mutual “skin in the game”). This practice provides support to boards, business leaders, and technology executives in their efforts to architect, benchmark, and optimize their organization’s information technology.

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5 top business use cases for AI agents

CIO

Major enterprise software vendors are also getting into the agent game. At the time, the best AIs couldnt pass the 5% mark on the SWE-bench, a challenging benchmark designed to see how well AI can solve real-world coding problems. Salesforce came out with Agentforce in October, then Agentforce 2.0 followed a couple months later.

Business 538
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NHL turns to venue metrics data to drive sustainability

CIO

It’s meaningful for us because the roots of our game are people playing on frozen ponds,” says Omar Mitchell, vice president of sustainable infrastructure and growth initiatives at the NHL. “We Benchmarking best practices Driving sustainability practices in the NHL has unique challenges given the league’s structure.

Sports 542
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Is the open web dying, and is AI partially to blame?

CIO

Facebook’s relationship with game developer Zynga is a prime example. For a period, Zynga relied almost entirely on Facebook to drive users to its games. The platform dependency problem: The case of Facebook and Zynga When platforms dominate traffic, they gain power over businesses that depend on them. Contact us today to learn more.

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Emirates Global Aluminium’s digital transformation: An interview with Carlo Nizam, Chief Digital Officer

CIO

15:57) But I think what we’re really excited about is using very powerful AI to potentially change the game. (16:11) 16: Under Carlo Nizam’s leadership, EGA is not just embracing digital transformation, it is setting a new benchmark for the aluminium industry. Everyone is going to say AI. (15:15) 15:34) It’s finding its place.(15:35)

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Is your IT service management strategy empowering your employees or getting in their way?

CIO

The recent Freshworks Freshservice IT Service Management Benchmark Report (FBR) 2024 , which surveyed more than 9,400 organizations across 100 countries, outlines the seven essential IT service delivery KPIs . Customer Satisfaction (CSAT): Measures satisfaction with IT services.

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Making AI real: It takes a CAIO

CIO

Gaining tangible value As CAIO, Wiedenbeck’s job is to extract tangible business value from the potentially game-changing technology, not to pursue AI for its own sake. Our benchmark studies tell us there is a $60 to $80 million efficiency opportunity. Our goal is to be cost-neutral and within a year, to become self-funded,” he says.

IT 489