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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

The Freshworks Freshservice IT Service Management Benchmark Report (FBR), which surveyed more than 9,400 organizations across over 100 countries, found that organizations that automate business processes with workflows saw a 26.63% reduction in average resolution time (ART) and improved first contact resolution of employees by 77%.

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Global AI regulations: Beyond the U.S. and Europe

CIO

Dr. Babin is a professor in IT management at the Ted Rogers School of Management at Ryerson University in Toronto, as well as its director of Corporate and Executive Education. Contact us today to learn more. Babin has extensive experience as a senior management consultant at two global consulting firms.

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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

Acknowledging the challenges of digital transformation Lack of precedence or an absence of suitable benchmarks for results could be limiting factors for a digitalization exercise.

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The CIO’s survival guide for board engagement: 4 steps to success

CIO

They must insert themself early to educate their board and lay the groundwork for success. Many board-level employees can appreciate the benefits of automation but haven’t been educated on how it is used within their organization. CIOs can no longer only engage with the board when there is a problem.

Education 366
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2020 Database Strategies and Contact Acquisition Survey Report

Database benchmarks for education and resource prioritization. Insights detailed within this report include: Tools marketers are using to gain deeper intelligence on current and prospective customers for better targeting and messaging. New tactics to acquire data to reach marketing goals.

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Data Analytics Is Vital To Digital Marketing Training During Pandemic

Smart Data Collective

Data analytics technology is transforming the future of online education. How data analytics is disrupting the logistics of online education for digital marketing agencies. Springer published a whitepaper a couple of years ago about the role of big data in the online education industry. Measuring the quality of instructors.

Marketing 357
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Top 15 project management certifications

CIO

Requirements: GAQM body of knowledge study and e-course; no formal education or experience requirements. Requirements: High-school diploma, associate degree or equivalent, and at least 1,500 hours of project management experience or 23 hours of project management education. Price: $175. BVOP Certified Project Manager. Price: $348.