Benchmarking, Business Environment and Matrix - Competitive Intelligence Brief

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Benchmarking

Business Environment

Matrix

2025 is the year to unlock the power of pervasive IT governance

CIO

DECEMBER 17, 2024

Additionally, CIOs indicate that the lack of alignment between IT and the business is their third biggest challenge within their organization (IDCs CIO Sentiment Survey 2024, n = 395 ). And alignment between IT and the business is still a challenge according to my conversations with CIOs today, and it has been for a long time.

IT Matrix KPI Innovation

Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

JULY 30, 2024

The Freshworks Freshservice IT Service Management Benchmark Report (FBR), which surveyed more than 9,400 organizations across over 100 countries, found that organizations that automate business processes with workflows saw a 26.63% reduction in average resolution time (ART) and improved first contact resolution of employees by 77%.

Benchmarking

Benchmarking Management Matrix IT

2025 is the year to unlock the power of pervasive IT governance

Freshworks’ annual benchmark report outlines key trends evolving IT service management

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