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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

The Freshworks Freshservice IT Service Management Benchmark Report (FBR), which surveyed more than 9,400 organizations across over 100 countries, found that organizations that automate business processes with workflows saw a 26.63% reduction in average resolution time (ART) and improved first contact resolution of employees by 77%.

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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

This knowledge can inform your own risk management and business continuity strategies. Update regularly: Continuously review and update your BIA, incident response plans, and vendor assessments to reflect changes in the business environment, emerging threats, and lessons learned from past incidents.

Business 417
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Measuring Business Performance in Pandemic Business Environment Demands More Competitive Intelligence

ArchIntel

The author said that accurately gauging performance in the face of business climate disruptions can only be done by introducing external comparators and creating a wider frame of reference to use in benchmarking.

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How Good Leaders Keep Data in Perspective

Smart Data Collective

Entrepreneurs, innovators, and creatives have always benefited from doing research and better understanding their business environments. To capitalize on all the benefits of a data rich business, we need good leaders who can lean into the benefits of a data surplus while minimizing the possible downsides.

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Utilize The Potential Of Digital Dashboards In A Business Environment

Datapine Blog

Business intelligence: By gaining the ability to access past, real-time, and predictive analytics in addition to clearcut KPIs aimed at growth, evolution and professional development, you will enhance your team’s business intelligence skills – and ultimately, get ahead of your competitors. Line charts. Sparklines. Scatterplots.

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Competitive Intelligence: Hype or Necessity?

mention

Strategic competitive Intelligence One way to look at strategic competitive intelligence is as an understanding of the big picture in your business environment. Benchmarking your position compared to leaders in your industry can be beneficial to your competitive intelligence analysis. Let’s break down the different kinds.

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How to Complete a Competitive Audit

Netbasequid

The following are some good reasons why companies conduct competitive audits – and why you should too: To establish benchmarks. A competitive audit can help companies establish marketing benchmarks by discovering what others in their industry are doing and the results they get from it. To fill market gaps. Social listening.