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CDO Deepak Sharma on banking IT success

CIO

As chief digital officer of Kotak Mahindra Bank, Deepak Sharma has been instrumental in driving the bank’s digital transformation, future-ready initiatives, and business model innovation strategies. As I was setting up the NRI banking and remittance platform in 2010, I started getting involved with technology.

Banking 398
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Arvest Bank reskills IT to support its banking core refresh

CIO

When Arvest, a regional bank operating in Arkansas, Kansas, Missouri and Oklahoma, hired Laura Merling as chief transformation and operations officer in 2021, one of the first things she changed was its digital transformation plan. We wanted to be the leading community-focused bank serving commercial and small businesses.”

Banking 366
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Continuous learning gives U.S. Bank a technology talent edge

CIO

Bank over the years is that effectively deploying and making use of new tools requires a skilled and diverse workforce and a technology team with a strong engineering culture to support it. Banking on technology and people The largest technology investment for U.S. What we have discovered in implementing emerging technology at U.S.

Banking 416
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It’s time to go paperless: are bank branches ready?

CIO

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●

Banking 392
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What it takes to win your first CIO role

CIO

Vikram Nafde, executive vice president and CIO at Webster Bank, says having a customer-centric mindset helps drive a robust business strategy orientation. Nafde put that practice into action early when he joined Webster Bank during a period when the firm was embarking on a merger of equals with another bank.

Win 489
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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It’s a familiar story: Netflix beat Blockbuster; Amazon beat Borders.

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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 370