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Banking on customer experience and security via technology-based innovation

CIO

Since then, automation has filled the gap in improving customer experience and security. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Security and privacy.

Banking 616
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Copilot: an indispensable tool for banking security teams

CIO

The threat to banks from cyber crime is becoming increasingly complex, as state actors and criminal gangs become more adept at targeting vulnerabilities. A report by the Bank for International Settlements singled out the growth of cloud-based services and remote working as two of the primary drivers behind the heightened risk.

Banking 542
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Continuous learning gives U.S. Bank a technology talent edge

CIO

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

Banking 556
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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation

Banking 658
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Should finance organizations bank on Generative AI?

CIO

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. In the finance and banking industry, however, organizations are seeking extra guidance on the best way forward. In short, yes. But it’s an evolution.

Finance 811
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 719
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As mainframe application development grows, so does the security risk

CIO

Despite the importance of the mainframe, it has been neglected over the years with organizations focusing on perimeter security. According to Gartner , IT security software is the top purchase category (28%) for those buying IT-related software. But only eight percent of those buyers are purchasing IT management software.

Security 734