Banking Management Technology 
CIO
NOVEMBER 18, 2024
In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.
CIO
SEPTEMBER 1, 2023
Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.
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CIO
JULY 20, 2023
Workflow automation and data analytics are streamlining document management, cross-checking data, assessing for risk, ensuring regulatory compliance, and so on. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances.
CIO
SEPTEMBER 10, 2024
The artificial intelligence revolution is well underway, but how ready are banks and lenders to leverage the full breadth of these capabilities? And while some banks and lenders have made these integrations to varying degrees of success, others are struggling to fully embrace this next technological chapter. The jury is out.
CIO
SEPTEMBER 29, 2023
As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. In the finance and banking industry, however, organizations are seeking extra guidance on the best way forward. In short, yes. But it’s an evolution.
CIO
MARCH 21, 2023
When Arvest, a regional bank operating in Arkansas, Kansas, Missouri and Oklahoma, hired Laura Merling as chief transformation and operations officer in 2021, one of the first things she changed was its digital transformation plan. We wanted to be the leading community-focused bank serving commercial and small businesses.”
CIO
APRIL 28, 2023
Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each of the bank’s business lines.
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