This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.
Always on the cusp of technologyinnovation, the financial services industry (FSI) is once again poised for wholesale transformation, this time with Generative AI. GenAI-powered financial services use cases Across the sector, GenAI is empowering innovation and enabling new work patterns.
The Middle East is rapidly evolving into a global hub for technologicalinnovation, with 2025 set to be a pivotal year in the regions digital landscape. Looking ahead to 2025, Lalchandani identifies several technological trends that will define the Middle Easts digital landscape.
ADIB-Egypt has announced plans to invest 1 billion EGP in technological infrastructure and digital transformation by 2025. This ambitious initiative is poised to position ADIB-Egypt at the forefront of the digital banking revolution, transforming how customers interact with their financial services.
The new Dubai office is set to serve as a crucial hub for Salesforces operations in the UAE, providing businesses across the region with innovative tools, insights, and solutions designed to drive success and foster growth in an increasingly digital-first world.
Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Banks continue investing in technologies that make the customer experience seamless, including mobile apps and peer-to-peer payments. Security and privacy.
The world must reshape its technology infrastructure to ensure artificial intelligence makes good on its potential as a transformative moment in digital innovation. New technologies, such as generative AI, need huge amounts of processing power that will put electricity grids under tremendous stress and raise sustainability questions.
CIO Amy Brady wears a vast array of hats in leading KeyBanks Technology, Operations, and Services (KTOS) organization. On a recent episode of the Tech Whisperers podcast, we explored Bradys career journey and leadership philosophies and delved into how she inspires, innovates, and delivers at scale. I thought that was interesting.
Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.
In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. When I think about the technology we started working with early in my career and look at what we’ve been able to do since, it truly is amazing, a global transformation led by and driven through technology.
Along with nearly every other industry, banking is facing greater competitive pressure than ever. The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. Technologyinnovation is making a significant difference here.
How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6
How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6
Imagine navigating a rapidly changing landscape, where technology seems to evolve at the speed of light and the pressure to keep up is relentless — this is the reality for today’s CIO. CIOs face the daunting challenge of driving innovation while managing costs and ensuring practical implementation in a rapidly advancing digital landscape.
According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.
The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation
As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. In the finance and banking industry, however, organizations are seeking extra guidance on the best way forward. In short, yes. But it’s an evolution.
The financial services sector is undergoing rapid change as fintechs develop convenient, consumer-focused services that were once the province of traditional banks. Many established financial institutions have very good core business capabilities, but their technology platforms tend to be archaic and rigid.
A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It
This will free them to bring their skills and creativity to higher-value activities such as enhancing data security and delivering innovative solutions for customers. Gen AI is a powerful enabler, but sustainable success depends on architectural observability for long-term innovation.
As businesses across the UAE embark on their digital journeys, AI has emerged as a key enabler, streamlining operations, enhancing decision-making, and fostering innovation. Andrew’s perspective highlighted the growing recognition within organizations that AI is not just a buzzword but a crucial driver of operational success and innovation.
Anil Cheriyan’s storied career spans multiple industries, including serving as EVP/CTO of strategy and technology at Cognizant, as the US Presidential Appointee in charge of Technology Transformation Services, and as Global CIO at SunTrust. If you’re a bank, go do it for your bank. You don’t want to be that person.
As chief digital officer of Kotak Mahindra Bank, Deepak Sharma has been instrumental in driving the bank’s digital transformation, future-ready initiatives, and business model innovation strategies. Why and how did you decide to get into technology? Sharma: It is difficult to single out any one achievement.
Digital transformation represented among the largest investments in technology to modernize businesses starting in the early 2000s. With the rise of generative AI, CEOs recognize an opportunity to shift from technology-led digital transformation to executive-led business reformation.
Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.
We’re an IT company that’s very integrated into the business in terms of applications, and we put innovation at the center. We’re in publishing, but it’s the accompanying services that differentiate us on the market; the technology component is what gives value to our business.”
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
Looking ahead to 2025, what do you see as the key technology trends that will shape the Middle Easts digital landscape? By 2025, several key technology trends will shape the Middle Easts digital landscape. Investments in healthcare technologies will grow, driven by national health strategies and pandemic-driven innovation.
When Arvest, a regional bank operating in Arkansas, Kansas, Missouri and Oklahoma, hired Laura Merling as chief transformation and operations officer in 2021, one of the first things she changed was its digital transformation plan. We wanted to be the leading community-focused bank serving commercial and small businesses.”
For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. Organizations must ensure their technology stack can handle immense data flow. Embrace AI-driven innovationInnovation is at the heart of Bud’s operations.
The author of six books, including his latest, Digital Transformation for Dummies , Jensen’s career journey spans 20 years of transformational leadership in CTO, CIO, and CDO roles at organizations like Danske Bank, IBM, and Memorial Sloan Kettering Cancer Center. Jensen, chief innovation officer, Teladoc. Teladoc Claus T.
The pace of innovation is relentless. CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. The next generation promises to deliver the same unstoppable parade of innovation.
“Innovate or die,” Peter Drucker’s 1985 exhortation on the importance of constant reinvention, was great business advice for the last 40 or so years. The real power of the technology is its ability to draw on disparate data sets and connect workflows. This is a challenge for many CIOs.
The US CIO 100 awards, now in its 35th year, recognizes 100 organizations for their achievements in technologyinnovation. Recognizing the finest work in IT, the CIO 100 Awards and CIO Hall of Fame showcase the companies and executives leading the charge in innovation as the tech industry continues rapidly advancing.
So it was around 2017 when there were several brainstorming sessions about how to innovate, and they realized there was a need to better orchestrate and enable the flow of messages from one financial system to another. So members can quickly and securely transfer funds between bank accounts in real time.
As companies migrate to the cloud, many providers are serving up industry clouds—cloud services that offer data models and workflows that meet the basic needs of companies in particular industries like banking, healthcare, and manufacturing. But there’s a lot of legacy technology in play. They chose the latter.
Despite these opportunities, Tencent Cloud faces challenges from competitors, requiring a careful balancing act between innovation and market adaptability. Tencent Cloud’s deployment of palm verification for secure identity authentication, particularly in collaboration with Telkomsel in Indonesia, underscores its ability to innovate.
Before any innovation initiative starts, there are questions (and usually lots of them). What is innovation and, more importantly, what does it mean for your organization? What fears or misperceptions hold innovation back? Their stories prove that innovation without disruption is possible.
Comedian John Oliver quipped that cryptocurrency is “everything you don’t understand about money combined with everything you don’t understand about technology.” The great regulatory bureaucracy has awakened to the significance of blockchain-enabled technology, led by the SEC. . He missed another area of notorious confusion: the law.
When leaders consider how technology has enabled the transformation of business models over the past several years, few would disagree that the world has changed dramatically. Retail, entertainment, music, and banking have largely moved online. Businesses must remain ever-ready to innovate as an aspect of their routine operations.
Customer concerns about old apps At Ensono, Klingbeil runs a customer advisory board, with CIOs from the banking and insurance industries well represented. Banking and insurance are two industries still steeped in the use of mainframes, and Ensono manages mainframes for several customers.
To gain perspective, Iron Mountain sponsored research by Quadrant Strategies, which used digital listening technologies to study public online conversation trends among enterprise decision-makers. AI surpassed other technologies in conversations about innovation The research underscores that AI is leading the way in accelerating innovation.
There is no disputing the fact that data technology has changed the future of the financial industry. One of the sectors most impacted by big data has been banking. Big data is even more important to the banking sector as more of their services become digitalized. billion by 2026.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content