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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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Revolutionizing data management: Trends driving security, scalability, and governance in 2025

CIO

In 2025, data management is no longer a backend operation. It has become a strategic cornerstone for shaping innovation, efficiency and compliance. As enterprises scale their digital transformation journeys, they face the dual challenge of managing vast, complex datasets while maintaining agility and security.

Security 424
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2025 Middle East tech trends: How CIOs will drive innovation with AI

CIO

The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the regions digital landscape. AI and machine learning are poised to drive innovation across multiple sectors, particularly government, healthcare, and finance.

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7 types of tech debt that could cripple your business

CIO

Even modest investments in database tooling and paying down some data management debt can relieve database administrators of the tedium of manual updates or reactive monitoring, says Graham McMillan, CTO of Redgate. Gen AI is a powerful enabler, but sustainable success depends on architectural observability for long-term innovation.

Business 461
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Banking on customer experience and security via technology-based innovation

CIO

Workflow automation and data analytics are streamlining document management, cross-checking data, assessing for risk, ensuring regulatory compliance, and so on. Banks continue investing in technologies that make the customer experience seamless, including mobile apps and peer-to-peer payments. Security and privacy.

Banking 370
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Making Banking a More Effortless Experience

CIO

Along with nearly every other industry, banking is facing greater competitive pressure than ever. The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. Technology innovation is making a significant difference here.

Banking 491
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KeyBank CIO Amy Brady heeds the transformative call of IT leadership

CIO

In this role, Brady oversees the front-to-back IT organization, data and analytics, enterprise security, enterprise risk, and an intelligent automation center of excellence, all while managing back-office operations, contact center services, and KeyBanks corporate real estate portfolio. So, I thought, banking would be stable.

Banking 394