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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 448
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations

CIO

Our primary goal has always been to innovate in ways that directly benefit our clients, ensuring that our products and processes, particularly in technology, are tailored to meet their evolving needs and daily demands. This approach has significantly enhanced the customer banking experience.

Banking 370
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Accelerating AI at scale without sacrificing security

CIO

By eliminating time-consuming tasks such as data entry, document processing, and report generation, AI allows teams to focus on higher-value, strategic initiatives that fuel innovation. This type of data mismanagement not only results in financial loss but can damage a brand’s reputation.

Security 498
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4 core AI principles that fuel transformation success

CIO

If AI will lead to job losses and redeployments, be upfront about it. British online bank Monzo asked their customers what support they’d like, and the overwhelming response was help with increasing savings. Is there a team or forum in place to research and support innovation across the business?

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4 perils of being an IT pioneer

CIO

A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We We were building a solution through which a third party could open current accounts on our bank’s behalf. For the technology leader from the bank, it served as a valuable lesson.

IT 393
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Why Your Business Needs a Data Backup Strategy

Smart Data Collective

Unfortunately, having your enterprise’s data corrupted may lead to the loss of your clients’ data, and subsequently, to your company losing its credibility. It is believed that, on average, businesses spend over $6 million to recover from a severe loss of information. Where to Keep the Copies of Your Files?

Business 330
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How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT was divided into three parts: core banking, IT infrastructure, and data management, analytics, and AI.

Banking 345