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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 746
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The ‘Great IT Rebrand’: Restructuring IT for business success

CIO

We’ve broken up a large entity that required people to wait in line and put delivery people working on applications, business process improvement, and fintech innovation back in the hands of the business.” “Techniculture is where technology, business, and culture collide,” says Nester, explaining his remodeling plan for IT.

IT 814
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4 core AI principles that fuel transformation success

CIO

If AI will lead to job losses and redeployments, be upfront about it. British online bank Monzo asked their customers what support they’d like, and the overwhelming response was help with increasing savings. Is there a team or forum in place to research and support innovation across the business?

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When is the right time to dump an AI project?

CIO

In some cases, however, organizations can recover from an unfocused start, adds Adam Lieberman, chief AI officer of banking technology firm Finastra. Some failed projects aren’t total losses, and in some cases, putting a project on hold may be a better alternative than dumping it, adds Lieberman, from Finastra.

Loss 818
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4 perils of being an IT pioneer

CIO

A senior IT leader from a bank confronted this challenge while working with a fintech provider. “We We were building a solution through which a third party could open current accounts on our bank’s behalf. For the technology leader from the bank, it served as a valuable lesson.

IT 602
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How CIOs reinterpret their role through AI

CIO

This improves business performance by protecting against potential revenue loss and ensuring a better customer experience, which is also critical to customer retention and acquisition. IT was divided into three parts: core banking, IT infrastructure, and data management, analytics, and AI.

Banking 569
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PepsiCo IT redefines direct-to-store business model success

CIO

This led to frequent crashes that required rebooting, which took 20 to 30 minutes each time and caused productivity loss of multiple hours a day per employee,” Venkat says. A lot of design and development went into the channel assignment, and this is one of the key innovations to send only the required data to a specific user.”

Business 617