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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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Accelerating AI for financial services: Innovation at scale with NVIDIA and Microsoft

CIO

Always on the cusp of technology innovation, the financial services industry (FSI) is once again poised for wholesale transformation, this time with Generative AI. GenAI-powered financial services use cases Across the sector, GenAI is empowering innovation and enabling new work patterns.

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2025 Middle East tech trends: How CIOs will drive innovation with AI

CIO

The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the regions digital landscape. AI and machine learning are poised to drive innovation across multiple sectors, particularly government, healthcare, and finance.

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Salesforce opens new office in Dubai, strengthening AI innovation and support for UAE growth

CIO

The new Dubai office is set to serve as a crucial hub for Salesforces operations in the UAE, providing businesses across the region with innovative tools, insights, and solutions designed to drive success and foster growth in an increasingly digital-first world.

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ADIB-Egypt announces 1 billion EGP digital transformation plan

CIO

This ambitious initiative is poised to position ADIB-Egypt at the forefront of the digital banking revolution, transforming how customers interact with their financial services. The bank has been dedicated to enhancing its digital platforms and improving customer experience.

Banking 370
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Banking on customer experience and security via technology-based innovation

CIO

Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition. Source: “Innovation Digital Listening Research.” Security and privacy.

Banking 370
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

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