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Continuous learning gives U.S. Bank a technology talent edge

CIO

As our global technologies transform, so must our teams. Bank over the years is that effectively deploying and making use of new tools requires a skilled and diverse workforce and a technology team with a strong engineering culture to support it. Banking on technology and people The largest technology investment for U.S.

Banking 415
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It’s time to go paperless: are bank branches ready?

CIO

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●

Banking 391
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What it takes to win your first CIO role

CIO

Vikram Nafde, executive vice president and CIO at Webster Bank, says having a customer-centric mindset helps drive a robust business strategy orientation. Nafde put that practice into action early when he joined Webster Bank during a period when the firm was embarking on a merger of equals with another bank.

Win 488
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When voice deepfakes come calling

CIO

Once the bot has achieved IVR authentication, it can obtain basic information like the bank balance to determine which accounts to mark for further targeting. Fraudsters also had the answers to security questions and, in one instance, knew the account holders one-time password. Often, bots are involved in this process.

Security 370
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 370
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3 ways to deter phishing attacks in 2023

CIO

Taken together, these attacks exact a toll of $6 trillion from the global economy. Vishing: Voice over IP (VoIP) and Plain Old Telephone Services (POTS) are also susceptible to phishing attacks – attackers use speech synthesis software and automated calls to solicit victims to share bank details and login credentials.

Banking 528
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OVHcloud US: Addressing businesses’ complete cloud needs

CIO

We recently caught up with Pascal Jaillon, Senior Vice President, Product at OVHcloud US to learn more about the evolving needs he sees among customers, the companys global reach, and the future of cloud services. One of the things that sets our operations in the US apart is that we draw on one of the largest global networks, said Jaillon.

Business 248