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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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How the world can tackle the power demands of artificial intelligence

CIO

The world must reshape its technology infrastructure to ensure artificial intelligence makes good on its potential as a transformative moment in digital innovation. New technologies, such as generative AI, need huge amounts of processing power that will put electricity grids under tremendous stress and raise sustainability questions.

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Continuous learning gives U.S. Bank a technology talent edge

CIO

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

Banking 415
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Redefining customer experience: How AI is revolutionizing Mastercard

CIO

In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. When I think about the technology we started working with early in my career and look at what we’ve been able to do since, it truly is amazing, a global transformation led by and driven through technology.

Commerce 496
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BNY Mellon banks on AI to improve master data

CIO

Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each of the bank’s business lines.

Banking 532
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5 top business use cases for AI agents

CIO

The technology is relatively new, but all the major players are already on board. In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier.

Business 538
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KeyBank CIO Amy Brady heeds the transformative call of IT leadership

CIO

CIO Amy Brady wears a vast array of hats in leading KeyBanks Technology, Operations, and Services (KTOS) organization. Dan Roberts: Your first answer-the-call moment was banking on a career in banking, out of college. Amy Baker: I went into banking thinking it would be a stable career. I thought that was interesting.

Banking 394