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Research: Businesses optimistic as they deploy generative AI

CIO

GenAI is a megatrend that rivals the evolution of the internet itself and it is set to transform global enterprises and entire industries. NTT DATAs landmark Global GenAI Report underscores how the technology is gaining momentum. There is no going back. Leading CEOs are using it to create new processes and competitive differentiation.

Research 284
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KeyBank CIO Amy Brady heeds the transformative call of IT leadership

CIO

Named one of the 25 Most Powerful Women in Banking in 2024, she has made her mark in the industry and the community, serving on boards such as Playhouse Square and DuPont, and championing causes that uplift women in technology. Dan Roberts: Your first answer-the-call moment was banking on a career in banking, out of college.

Banking 394
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5 top business use cases for AI agents

CIO

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. Take Avantia, for example, a global law firm, which uses both commercial and open source gen AI to power its agents.

Business 538
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Global managed services to grow in 2024 as enterprise IT spending rises

CIO

The global market for managed services will rise in 2024 due to organizations’ IT spending surge and larger investments in managed services deals involving AI and cloud computing, according to market intelligence firm IDC. The research firm predicted that managed services deal size in 2024 will be larger than that of 2023.

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Bud Financial helps banks and their customers make more informed decisions using AI with DataStax and Google Cloud

CIO

For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. For Bud, the highly scalable, highly reliable DataStax Astra DB is the backbone, allowing them to process hundreds of thousands of banking transactions a second.

Banking 493
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 448
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When voice deepfakes come calling

CIO

Once the bot has achieved IVR authentication, it can obtain basic information like the bank balance to determine which accounts to mark for further targeting. Contact center agents tend to believe theyre not a target, yet research indicates that call center attacks are rising. Often, bots are involved in this process.

Security 370