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In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.
The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the regions digital landscape. AI and machine learning are poised to drive innovation across multiple sectors, particularly government, healthcare, and finance.
The new Dubai office is set to serve as a crucial hub for Salesforces operations in the UAE, providing businesses across the region with innovative tools, insights, and solutions designed to drive success and foster growth in an increasingly digital-first world.
The world must reshape its technology infrastructure to ensure artificial intelligence makes good on its potential as a transformative moment in digital innovation. NTT created, alongside Sony and Intel, the IOWN Global Forum. Mabrucco also encouraged CIOs to get involved in the IOWN Global Forum.
Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. Today, we’re a $450 billion company with more than 35,000 employees globally.
How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6
How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6
According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.
Named one of the 25 Most Powerful Women in Banking in 2024, she has made her mark in the industry and the community, serving on boards such as Playhouse Square and DuPont, and championing causes that uplift women in technology. Dan Roberts: Your first answer-the-call moment was banking on a career in banking, out of college.
The financial services sector is undergoing rapid change as fintechs develop convenient, consumer-focused services that were once the province of traditional banks. A modern bank must have an agile, open, and intelligent systems architecture to deliver the digital services today’s consumers want.
A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It
As businesses across the UAE embark on their digital journeys, AI has emerged as a key enabler, streamlining operations, enhancing decision-making, and fostering innovation. Andrew’s perspective highlighted the growing recognition within organizations that AI is not just a buzzword but a crucial driver of operational success and innovation.
AI and Machine Learning will drive innovation across the government, healthcare, and banking/financial services sectors, strongly focusing on generative AI and ethical regulation. Adopting multi-cloud and hybrid cloud solutions will enhance flexibility and compliance, deepening partnerships with global providers.
Yet, only 14% of global organizations are fully prepared to embrace the growth prospects of AI according to Cisco research. At its core, AI represents the opportunity to augment people and their work, and to not only elevate productivity, but also innovate in capabilities and performance.
For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. For Bud, the highly scalable, highly reliable DataStax Astra DB is the backbone, allowing them to process hundreds of thousands of banking transactions a second.
Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.
Anil Cheriyan’s storied career spans multiple industries, including serving as EVP/CTO of strategy and technology at Cognizant, as the US Presidential Appointee in charge of Technology Transformation Services, and as Global CIO at SunTrust. If you’re a bank, go do it for your bank. You don’t want to be that person.
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
According to IDC’s Worldwide AI and Generative AI Spending Guide (August 2024) , the global AI market is expected to surge from US$235 billion in 2024 to US$632 billion by 2028. Despite these opportunities, Tencent Cloud faces challenges from competitors, requiring a careful balancing act between innovation and market adaptability.
“Our digital transformation has coincided with the strengthening of the B2C online sales activity and, from an architectural point of view, with a strong migration to the cloud,” says Vibram global DTC director Alessandro Pacetti. SAP S/4HANA in the RISE version has more innovations and features than the on-premise version,” says Paleari.
The US CIO 100 awards, now in its 35th year, recognizes 100 organizations for their achievements in technology innovation. Recognizing the finest work in IT, the CIO 100 Awards and CIO Hall of Fame showcase the companies and executives leading the charge in innovation as the tech industry continues rapidly advancing.
As our global technologies transform, so must our teams. Bank over the years is that effectively deploying and making use of new tools requires a skilled and diverse workforce and a technology team with a strong engineering culture to support it. Banking on technology and people The largest technology investment for U.S.
“Innovate or die,” Peter Drucker’s 1985 exhortation on the importance of constant reinvention, was great business advice for the last 40 or so years. Budgets to build new innovations It’s always a challenge to find the budget to build new innovations and platforms when the primary focus of the CIO is to keep the business running.
So it was around 2017 when there were several brainstorming sessions about how to innovate, and they realized there was a need to better orchestrate and enable the flow of messages from one financial system to another. So members can quickly and securely transfer funds between bank accounts in real time.
Before any innovation initiative starts, there are questions (and usually lots of them). What is innovation and, more importantly, what does it mean for your organization? What fears or misperceptions hold innovation back? Their stories prove that innovation without disruption is possible.
CIOs face the daunting challenge of driving innovation while managing costs and ensuring practical implementation in a rapidly advancing digital landscape. This article presents essential strategies for CIOs to strike the optimal balance among innovation, value, cost, and practicality in tech investments.
Innovation has a different meaning for every organization. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. With built-in resources that nurture innovation and push the industry forward.
The industries these decision-makers represented include insurance, banking, healthcare and life sciences, government, entertainment, and energy in the U.S. The listening centered on conversations about emerging technologies and use cases associated with innovation, such as artificial intelligence, metaverse, blockchain, robotics, Web 3.0,
Designed for professionals in the Dallas-Fort Worth IT community, the event promises to help attendees master the complexity of digital innovation. Tackling one of today’s hottest IT trends – AI – is Don Goin, executive vice president and CIO of Texas Capital Bank. A common thread through all digital initiative is security.
GenAI is a megatrend that rivals the evolution of the internet itself and it is set to transform global enterprises and entire industries. NTT DATAs landmark Global GenAI Report underscores how the technology is gaining momentum. There is no going back.
“Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change. The new ads were created very quickly,” says Banks.
Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. Through innovative technology that enhances security and convenience, we’re creating a more transparent commerce ecosystem for all.”
It makes banks more data-driven and insightful, enhancing decision-making; providing deeper insights; and achieving greater agility, personalized customer service, and automation. Enriched data allows banks to create a comprehensive picture of customer behavior, enabling personalized services and accurate risk assessments.
In response to these industry-wide shortcomings, and as the region continues to navigate the global overhaul of technology, countries in the Middle East are taking measurable steps to enhance their cybersecurity posture.
As the CIO of Beyond Bank, one of the largest customer-owned banks in Australia, Stevie-Ann Dovico is at the nexus of the business, from banking and technology, to data and business intelligence, all of which fuels the person-to-person customer experience and promotes financial well-being.
The CSO30 Awards are aligned with Foundry’s global awards program and are viewed as a mark of excellence within the enterprise. These cybersecurity leaders embody excellence, innovation, and resilience in safeguarding the UAE’s digital future. Hariprasad Chede, CISO, National Bank of Fujairah (NBF) 14.
The CSO30 Awards are aligned with Foundry’s global awards program and are viewed as a mark of excellence within the enterprise. These cybersecurity leaders embody excellence, innovation, and resilience in safeguarding the KSA’s digital future. CIO Middle East is proud to unveil the expanded CSO30 KSA Awards in 2024.
These forward-thinking executives have been instrumental in shaping the Kingdom’s future through groundbreaking innovations and resilience, earning their place among the region’s elite. Sulaiman Abdullah Alkharashi, SME Bank Wael A Alfattani, General Authority for Competition Jason E.
The widespread disruption caused by the recent CrowdStrike software glitch, which led to a global outage of Windows systems, has sent shockwaves through the IT community. For CIOs, the event serves as a stark reminder of the inherent risks associated with over-reliance on a single vendor, particularly in the cloud.
Consumers have high expectations for digital experiences in online banking, email, cloud storage, video on demand (VoD), smart digital assistants, and virtual reality. These industry clouds offer more adaptability, more business functionality, and more innovation. Multi-cloud is the future of enterprise IT.
This should be no surprise since the global average cost of a data breach is $4.88 While they are advocating for digital transformation to enable more innovation and agility in support of increased revenue, they now recognize that this comes with additional cyber-risk. Learn more about IDC’s research for technology leaders.
The impact will be felt globally. Jeff Wong, global chief innovation officer at EY, says even if they’re not yet required to make a change, CIOs can already start planning NIST-approved algorithms into their cybersecurity upgrades. Companies often have three-to-four-year cybersecurity upgrade cycles,” he says.
These efforts are part of a broader strategy to position the region as a global technology hub, one where AI-powered digital services redefine the quality of life and efficiency for citizens. Cities such as Dubai and Riyadh will continue to lead as fintech hubs, attracting both regional and global players to drive the sectors evolution.
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