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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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2025 Middle East tech trends: How CIOs will drive innovation with AI

CIO

The Middle East is rapidly evolving into a global hub for technological innovation, with 2025 set to be a pivotal year in the regions digital landscape. AI and machine learning are poised to drive innovation across multiple sectors, particularly government, healthcare, and finance.

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Salesforce opens new office in Dubai, strengthening AI innovation and support for UAE growth

CIO

The new Dubai office is set to serve as a crucial hub for Salesforces operations in the UAE, providing businesses across the region with innovative tools, insights, and solutions designed to drive success and foster growth in an increasingly digital-first world.

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How the world can tackle the power demands of artificial intelligence

CIO

The world must reshape its technology infrastructure to ensure artificial intelligence makes good on its potential as a transformative moment in digital innovation. NTT created, alongside Sony and Intel, the IOWN Global Forum. Mabrucco also encouraged CIOs to get involved in the IOWN Global Forum.

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Redefining customer experience: How AI is revolutionizing Mastercard

CIO

Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. Today, we’re a $450 billion company with more than 35,000 employees globally.

Commerce 496
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 370
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 370