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Arvest Bank reskills IT to support its banking core refresh

CIO

When Arvest, a regional bank operating in Arkansas, Kansas, Missouri and Oklahoma, hired Laura Merling as chief transformation and operations officer in 2021, one of the first things she changed was its digital transformation plan. That made for a competitive market in which the cost of acquiring a new customer was around $1,000.

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Continuous learning gives U.S. Bank a technology talent edge

CIO

Bank over the years is that effectively deploying and making use of new tools requires a skilled and diverse workforce and a technology team with a strong engineering culture to support it. Banking on technology and people The largest technology investment for U.S. What we have discovered in implementing emerging technology at U.S.

Banking 415
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How to incubate a winning innovation program

CIO

Retail, entertainment, music, and banking have largely moved online. They recognize that innovative use of technology is enabling new business models with competition-crushing advantages built right in. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values.

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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

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2022 US CIO 100 winners: Celebrating IT innovation and leadership

CIO

This year’s winning projects, chosen by a team of external judges (many of them former CIOs), exemplify what it means to deliver business value through the innovative use of technology, creating competitive advantage in their organizations, improving business processes, enabling growth and improving relationships with customers.

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How to create a culture of innovation

CIO

All companies need to constantly deploy new technologies to maintain competitiveness, he says. “An Promote quick wins. Laura Merling, chief transformation and operations officer, Arvest Bank. Arvest Bank. That led to the bank starting a reskilling and upskilling program tied to growth.

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Trust Bank’s commitment to CX as a digital disruptor

CIO

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. As a bank, you cannot fail.” For us, we move fast and you don’t fail.

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