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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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Salesforce debuts gen AI benchmark for CRM

CIO

Salesforce today announced a first-of-its-kind gen AI benchmark for CRM, which aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. Enter the new gen AI benchmark. Customers don’t just want the best model,” explains Clara Shih, CEO of Salesforce AI.

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5 top business use cases for AI agents

CIO

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. And the data is also used for sales and marketing. The technology is relatively new, but all the major players are already on board.

Business 538
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Dreamforce 2024: Latest news and insights

CIO

Salesforce recently announced the October availability of two autonomous agents for sales teams built on Agentforce. Salesforce unveils autonomous agents for sales teams August 22, 2024: Salesforce announced two autonomous agents geared to help sales teams scale their operations and hone their negotiation skills.

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NetSuite adds generative AI to its entire ERP suite

CIO

NetSuite is adding generative AI and a host of new features and applications to its cloud-based ERP suite in an effort to compete better with midmarket rivals including Epicor, IFS, Infor, and Zoho in multiple domains such as HR, supply chain, banking, finance, and sales.

IT 493
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IT leaders tackle the high price of talent

CIO

As companies strive to transform their business models specifically in manufacturing, supply chain, project management, and sales, the uptick in hiring IT talent was seen as a natural progression.” But the new benchmark in salaries has already been set. Indians being retrenched in the US could return home.

IT 417
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3 powerful lessons of using data governance frameworks

CIO

The biggest value comes when you can implement end-to-end use cases—combining manufacturing with sales forecast planning, for example.” We developed our own framework based on DGI components, along with other leading benchmarks,” says Trotsko, who went on to become the Head of IFC’s compliance risk function and chief privacy officer.