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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 554
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 747
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Six steps to creating a successful IT strategy: A guide for CIOs

CIO

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets. This practice provides support to boards, business leaders, and technology executives in their efforts to architect, benchmark, and optimize their organization’s information technology.

IT 835
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Mastercard takes on UPI with new biometric payment passkey in India

CIO

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. According to the Reserve Bank of India’s Annual Report for 2023-2024, fraud cases in digital payments have surged by nearly 300% in the last two years.

Banking 764
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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

The recent global outage at CrowdStrike, a leading cybersecurity firm, has sent shockwaves through the business community. The CrowdStrike outage: A wake-up call CrowdStrike’s global outage disrupted services for numerous Microsoft clients, highlighting the far-reaching impact that a single point of failure can have on businesses.

Business 695
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Reporting cybersecurity posture and systemic risk to the board

CIO

This should be no surprise since the global average cost of a data breach is $4.88 International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets. million , per IBM, which represents a 10% increase over the prior year. Contact us today to learn more.

Airline 829
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En el camino hacia la eficiencia digital los bancos apuestan por la IA

CIO

El Global Banking Benchmark Study 2024 , en el que se encuestó a más de 1000 ejecutivos del sector bancario de todo el mundo, concluyó que casi un tercio (32%) de los presupuestos de los bancos para la transformación de la experiencia del cliente se destina actualmente a la IA, aprendizaje automático e IA generativa.