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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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5 top business use cases for AI agents

CIO

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. Take Avantia, for example, a global law firm, which uses both commercial and open source gen AI to power its agents.

Business 538
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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 448
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Mastercard takes on UPI with new biometric payment passkey in India

CIO

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape. According to the Reserve Bank of India’s Annual Report for 2023-2024, fraud cases in digital payments have surged by nearly 300% in the last two years.

Banking 459
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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

The recent global outage at CrowdStrike, a leading cybersecurity firm, has sent shockwaves through the business community. The CrowdStrike outage: A wake-up call CrowdStrike’s global outage disrupted services for numerous Microsoft clients, highlighting the far-reaching impact that a single point of failure can have on businesses.

Business 417
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Reporting cybersecurity posture and systemic risk to the board

CIO

This should be no surprise since the global average cost of a data breach is $4.88 International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets. million , per IBM, which represents a 10% increase over the prior year. Contact us today to learn more.

Airline 497
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The evolving role of security and IT in DR and incident response

CIO

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets. He was selected as a Wells Fargo Global Fellow, whereby he helped a Philippine Micro Finance Bank and its clients in conjunction with Bankers Without Borders.

Security 416