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Banks bet on AI to deliver digital efficiencies

CIO

In the face of shrinking budgets and rising customer expectations, banks are increasingly relying on AI, according to a recent study by consulting firm Publicis Sapiens. Around 42% percent of banks rely on personalized customer journeys to improve the customer experience.

Banking 530
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Salesforce debuts gen AI benchmark for CRM

CIO

Salesforce today announced a first-of-its-kind gen AI benchmark for CRM, which aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. Enter the new gen AI benchmark. He adds that this is only the first iteration of the benchmark.

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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 450
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Revolutionizing data management: Trends driving security, scalability, and governance in 2025

CIO

The evolution of cloud-first strategies, real-time integration and AI-driven automation has set a new benchmark for data systems and heightened concerns over data privacy, regulatory compliance and ethical AI governance demand advanced solutions that are both robust and adaptive.

Security 425
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5 top business use cases for AI agents

CIO

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. The technology is relatively new, but all the major players are already on board. Devin scored nearly 14%.

Business 538
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Mastercard takes on UPI with new biometric payment passkey in India

CIO

The new service will initially pilot in India with some of the country’s largest payment players, including payment aggregators such as Juspay, Razorpay, and PayU, along with major online merchants like bigbasket and leading banks such as Axis Bank, Mastercard said in a statement.

Banking 460
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Dreamforce 2024: Latest news and insights

CIO

Salesforce debuts gen AI benchmark for CRM June 17, 2024: Salesforce announced a gen AI benchmark for CRM , which aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. Customers don’t just want the best model,” explains Clara Shih, CEO of Salesforce AI.