CIO

FEBRUARY 22, 2024

The threat to banks from cyber crime is becoming increasingly complex, as state actors and criminal gangs become more adept at targeting vulnerabilities. A report by the Bank for International Settlements singled out the growth of cloud-based services and remote working as two of the primary drivers behind the heightened risk.

Banking 413

Banking Security Security Loss 413

CIO

FEBRUARY 5, 2024

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 448

Banking IT Benchmarking Innovation 448

CIO

JUNE 13, 2023

As chief digital officer of Kotak Mahindra Bank, Deepak Sharma has been instrumental in driving the bank’s digital transformation, future-ready initiatives, and business model innovation strategies. As I was setting up the NRI banking and remittance platform in 2010, I started getting involved with technology.

Banking 397

Banking IT Win Innovation 397

CIO

SEPTEMBER 10, 2024

The artificial intelligence revolution is well underway, but how ready are banks and lenders to leverage the full breadth of these capabilities? And while some banks and lenders have made these integrations to varying degrees of success, others are struggling to fully embrace this next technological chapter. The jury is out.

Banking 419

Banking Capital Finance Learning 419

CIO

SEPTEMBER 1, 2023

Bank over the years is that effectively deploying and making use of new tools requires a skilled and diverse workforce and a technology team with a strong engineering culture to support it. Banking on technology and people The largest technology investment for U.S. What we have discovered in implementing emerging technology at U.S.

Banking 415

Banking Learning Technology Technology 415

CIO

JULY 1, 2024

Ibercaja ha firmado el acuerdo de adquisición de la plataforma tecnológica de Orange Bank España , con el objetivo de impulsar la transformación y el crecimiento del negocio de financiación al consumo.

Banking 388

Banking IT Business 388

CIO

OCTOBER 20, 2023

For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. For Bud, the highly scalable, highly reliable DataStax Astra DB is the backbone, allowing them to process hundreds of thousands of banking transactions a second.

Banking 493

Banking Information Due Diligence Innovation 493

CIO

DECEMBER 3, 2024

Beyond Bank Australia is one of the largest customer-owned banks in Australia and one of the leading B Corps in the country. Beyond Bank has a real focus on customers who are the members and owners of the bank. Beyond Bank has a real focus on customers who are the members and owners of the bank.

Banking 384

Banking Innovation Security Security 384

CIO

NOVEMBER 26, 2024

This approach has significantly enhanced the customer banking experience. At Mashreq, we are redefining traditional banking by always placing our customers at the forefront of our operations. What are the different kinds of technology that Mashreq has been investing in to upgrade its banking system and services in recent years?

Banking 370

Banking IT Benchmarking Advantage 370

CIO

AUGUST 31, 2023

million members, as a credit union PenFed doesn’t have the resources of a traditional bank. We could add chat with a bot-enabled interaction to solve the early, simpler questions.” Even with more than 2.9 It doesn’t have an innovation lab or center of excellence to help it develop new technologies.

Banking 370

Banking Knowledge Business Intelligence Technology 370

CIO

DECEMBER 8, 2024

This ambitious initiative is poised to position ADIB-Egypt at the forefront of the digital banking revolution, transforming how customers interact with their financial services. The bank has been dedicated to enhancing its digital platforms and improving customer experience.

Banking 370

Banking Algorithm Innovation Security 370

CIO

JULY 10, 2024

As the CIO of Beyond Bank, one of the largest customer-owned banks in Australia, Stevie-Ann Dovico is at the nexus of the business, from banking and technology, to data and business intelligence, all of which fuels the person-to-person customer experience and promotes financial well-being.

Banking 442

Banking Technology Technology Security 442

CIO

JULY 18, 2022

One organization, Feeding America, the country’s largest domestic hunger relief organization, is turning to information technology to help, having hired three years ago its first IT chief to transform how its network of 200 food banks serve the food insecure. Those food banks also have varying levels of technology acumen.

Banking 531

Banking Restaurants Retail Algorithm 531

CIO

AUGUST 6, 2024

It makes banks more data-driven and insightful, enhancing decision-making; providing deeper insights; and achieving greater agility, personalized customer service, and automation. Enriched data allows banks to create a comprehensive picture of customer behavior, enabling personalized services and accurate risk assessments.

Banking 446

Banking Value Chain Innovation Learning 446

CIO

APRIL 12, 2024

Global banks and investment firms are currently mulling plans to replace entry-level financial analyst positions with artificial intelligence (AI), with as many as two-thirds of these positions potentially on the chopping block.

Banking 539

Banking Human Resources Finance Market Research 539

CIO

APRIL 11, 2023

The financial services sector is undergoing rapid change as fintechs develop convenient, consumer-focused services that were once the province of traditional banks. A modern bank must have an agile, open, and intelligent systems architecture to deliver the digital services today’s consumers want.

Innovation 510

Innovation Banking Competitive Landscape Retail 510

CIO

MAY 7, 2024

Facilitating next generation banking in Myanmar During “Digital Transformation creates value and Intelligence guides us to the future” session KBZ Bank shared their journey to offer mobile payments to every person in Myanmar. In 2017, Myanmar saw 90% of its people owning a mobile phone—but only 10% owned a bank account.

Innovation 488

Innovation Intelligence Intelligence Banking 488

CIO

AUGUST 29, 2024

The new service will initially pilot in India with some of the country’s largest payment players, including payment aggregators such as Juspay, Razorpay, and PayU, along with major online merchants like bigbasket and leading banks such as Axis Bank, Mastercard said in a statement.

Banking 458

Banking Commerce Benchmarking Security 458

CIO

AUGUST 27, 2024

Sunrise Banks, which operates community banks and a fintech service, has also seen cloud costs increase recently, says CIO Jon Sandoval. As it moved to the cloud, Sunrise Banks first estimated its cloud usage, then reserved cloud workloads with a major hyperscaler to keep costs under control, Sandoval says.

Banking 516

Banking Finance Management Security 516

CIO

AUGUST 21, 2024

From insurance to banking to healthcare, organizations of all stripes are upgrading their aging content management systems with modern, advanced systems that introduce new capabilities, flexibility, and cloud-based scalability. With support from Hyland Professional Services, the bank migrated 2.5

Management 417

Management Banking Knowledge Retail 417

CIO

APRIL 17, 2024

“Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change. The new ads were created very quickly,” says Banks. There’s no way they’ll let the rest of the world in on that.”

Biotech 487

Biotech Banking Retail Innovation 487

CIO

OCTOBER 30, 2024

For example, Cloudera customer OCBC Bank leveraged Cloudera machine learning and a powerful data lakehouse to develop personalized recommendations and insights that can be pushed to customers through the bank’s mobile app. And the results for those who embrace a modern data architecture speak for themselves.

Banking 524

Banking Security Security Data Analysis 524

CIO

OCTOBER 31, 2023

It’s no secret that banks and fintech companies must meet compliance and regulatory standards that are much stricter than what traditional tech companies are forced to comply with. The question becomes: How do you meet strict regulatory and compliance standards while keeping up with the rapid pace of innovation in technology?

Banking 541

Banking Finance Security Security 541

CIO

MARCH 6, 2024

Banking on AI Kavin Mistry, head of digital marketing and personalization at TSB Bank, is another executive exploring how AI and machine learning (ML) can boost CX. For every customer, we want to offer an individualized banking experience.” We’re now knocking the ball out the park when it comes to customer satisfaction.”

Banking 493

Banking Knowledge Technology Technology 493

CIO

AUGUST 26, 2024

million devices globally , overwhelming contact centers with stranded travelers, frustrated banking customers, and patients seeking urgent assistance. Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth.

Airline 99

Airline Banking Travel Globalization 99

CIO

JANUARY 25, 2024

Banking: bots to help both consumers and analysts Like healthcare, the banking sector is poised to nearly triple its chatbot investment by 2030, from $2.45 Banking customers are increasingly using chatbots in their everyday transactions. Banking customers are increasingly using chatbots in their everyday transactions.

Banking 397

Banking Retail Market Research Marketing Research 397

CIO

FEBRUARY 13, 2024

For example, if you are in banking, your organization is likely to measure itself by profitability ratios such as net interest margin (the difference between interest income generated and interest expenses) or PCL (provision for credit losses). Marketing and sales had measured success by how many new card accounts were opened.

Business 417

Business Banking Loss Human Resources 417

CIO

DECEMBER 22, 2023

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. As a bank, you cannot fail.” For us, we move fast and you don’t fail.

Banking 370

Banking Benchmarking Win Capital 370

CIO

JULY 22, 2024

He cites the repatriation work he did with one bank several years ago, a project that shows how such decisions are often strategic and well thought out. In that case, the board’s bank was troubled by the volume of unexpected fees charged by cloud providers.

IT 482

IT Banking Research Security 482

CIO

DECEMBER 27, 2023

Genpact, a major business and technology services company that assists banks such as JP Morgan and Goldman Sachs, is already utilizing AI. Banks have to get ready to take the step forward.” We’ve been able to leapfrog and do in months what had taken three years, but the data is key.

Banking 531

Banking Commerce Technology Technology 531

CIO

DECEMBER 6, 2024

Bank holding company Ally Financial is determined to stay at the cutting edge of technology in the financial industry. But Ally is part of a highly regulated industry, which has seen many banks and financial institutions delayed by regulations. Casting a wider net The bank is working on a number of additional gen AI uses cases.

Banking 443

Banking Education Technology Technology 443

CIO

JULY 19, 2024

The problem, apparently affecting its Falcon platform, brought down servers at airlines, locked up computers at banks, and hurt healthcare services. CrowdStrike has admitted to pushing out a bad software update, causing many Windows machines running the affected software to crash.

Airline 448

Airline Banking IT Security 448

CIO

DECEMBER 4, 2024

The cloud advantage JPMorgan Chase’s cloud journey with AWS began in 2020, and the launch of its consumer bank Chase in the UK was “built from the ground up on AWS,” Beer said. In 2023, the company had nearly 1,000 applications running on AWS, including core services such as deposits and payments.

Commerce 459

Commerce Banking Travel Globalization 459

CIO

APRIL 12, 2022

What did Wipro in was largely their comparative lag in banking, financial services, and insurance, where the top five had both better coverage and scores.”. LTI made the most improvements in banking and application services (specifically QA). Mphasis improved in application services, digital services, and banking.

IT 497

IT Banking Market Segmentation Competitive Positioning 497

CIO

FEBRUARY 6, 2024

Postulka aspired to become a CIO — and he achieved it, landing a job as CIO and senior vice president of technology and operations at the Federal Reserve Bank of Boston. But in 2022, after two years at the bank, Postulka returned to Arbella as vice president and CIO. Miller agrees, saying he felt he had unfinished work to do at IFS.

IT 468

IT Banking Learning Technology 468

CIO

JULY 29, 2024

Vikram Nafde, executive vice president and CIO at Webster Bank, says having a customer-centric mindset helps drive a robust business strategy orientation. Nafde put that practice into action early when he joined Webster Bank during a period when the firm was embarking on a merger of equals with another bank.

Win 486

Win IT Banking Profiling 486

CIO

OCTOBER 20, 2022

Vishing: Voice over IP (VoIP) and Plain Old Telephone Services (POTS) are also susceptible to phishing attacks – attackers use speech synthesis software and automated calls to solicit victims to share bank details and login credentials.

Banking 528

Banking Win Security Security 528