Why Banks Need to Add “Shame” to Their Vocabularies
Evalueserve
DECEMBER 17, 2020
In this blog post, we will discuss the rise of shame, why it needs to be understood, and how financial institutions can apply this research to improve treatment of their customers at the present time. The Surge of Shame. In the coming months, an increase of delinquencies is expected due to the Covid-19 pandemic.
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