Salesforce debuts gen AI benchmark for CRM
CIO
JUNE 18, 2024
“When it comes to CRM applications, we want to ensure the qualities of these generative processes are aligned with the CRM goals,” says Silvio Savarese, EVP, and chief scientist of Salesforce Research. Experienced people researched and identified the criteria used to evaluate the LLMs, and the evaluation uses real-world CRM data.
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