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CBAP certification: A high-profile credential for business analysts

CIO

The Certified Business Analysis Professional (CBAP) is a credential for business analysts offered by the International Institute of Business Analysis (IIBA). IIBA is a nonprofit professional association founded in 2003 to promote the field of business analysis. It was first published in 2005 and is continuously updated.

Profiling 417
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CBAP certification: A high-profile credential for business analysts

CIO

The Certified Business Analysis Professional (CBAP) is a credential for business analysts offered by the International Institute of Business Analysis (IIBA). IIBA is a nonprofit professional association founded in 2003 to promote the field of business analysis. To read this article in full, please click here

Profiling 435
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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

Learning 418
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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

One analysis found that the market for AI in the profession is expected to be worth over $600 million within the next three years. The Role of Customer Profiling Customer profiling entails the gathering and examination of data to generate comprehensive profiles of your clientele.

Profiling 306
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IT leaders’ top 9 takeaways from 2024

CIO

Were moving away from the hype and learning to live with generative AI, he says. IT leaders had to learn to show a return on investment on everything they do and drive meaningful business outcomes, says Sathish Muthukrishnan, chief information and digital officer with Ally Financial. Rather, AI is an augmentation tool.

IT 505
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When voice deepfakes come calling

CIO

Navigating IVR According to an analysis of call center deepfake attacks, a primary method favored by fraudsters is using voice deepfakes to successfully move through IVR-based authentication. Advanced cybersecurity technology is needed that incorporates mobile cryptography, machine learning, and advanced biometric recognition alongside AI.

Security 370
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Escorts Kubota enlists AI to reinvent railway, construction, and agriculture

CIO

Kakkar and his IT teams are enlisting automation, machine learning, and AI to facilitate the transformation, which will require significant innovation, especially at the edge. The company segments customers who visit its website into various profiles and then uses AI and ML to provide tailored agronomic advisory.

Profiling 414