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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

So the question that plagues any professional entrusted with or motivated to drive a huge change initiative is how to inspire innovation and foster a culture of excellence. Go for small and solid wins Technologies in the digital realm are evolving day by day, some of them incrementally but a lot of them exponentially.

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Steps taken to build Sevita’s first enterprise data platform

CIO

Sevita is dedicated to providing adults, children, and their families innovative services and support designed to lead to growth and independence despite physical, intellectual, or behavioral challenges. But because of the infrastructure, employees spent hours on manual data analysis and spreadsheet jockeying.

KPI 448
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UPS delivers customer wins with generative AI

CIO

MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company. “By alleviating the burden on our human agents, it enables them to focus on more complex and nuanced customer needs.”

Win 526
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10 emerging innovations that could redefine IT

CIO

The pace of innovation is relentless. The next generation promises to deliver the same unstoppable parade of innovation. If there’s less of a need for absolute precision and more of a need to save electricity, the chips will be more likely to win. Embracing an idea before it’s ready can be invigorating — if you’re right.

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Marsh McLennan IT reorg lays foundation for gen AI

CIO

The CIO is quick to point out that Marsh McLennan’s gen AI platform — like its development and analytics platforms — uses industry-standard products but its interface, tooling, core services, and enhanced capabilities, which go “beyond what the model can do on its own,” were built by MMTech at the company’s innovation center in Dublin, Ireland.

IT 458
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Marsh McLellan IT reorg lays foundation for gen AI

CIO

The CIO is quick to point out that Marsh McLellan’s gen AI platform — like its development and analytics platforms — uses industry-standard products but its interface, tooling, core services, and enhanced capabilities, which go “beyond what the model can do on its own,” were built by MMTech at the company’s innovation center in Dublin, Ireland.

IT 395
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5 steps to drive and foster innovation in IT

CIO

How can we free up funds in one area to invest or innovate in another area of the business? In addition to bottom-line benefits, employees are often inspired and motivated by innovation – seeking job opportunities that encourage experimentation and embrace new ideas. What kind of market penetration are we targeting among users?