Remove Analysis Remove Benchmarking Remove Management
article thumbnail

Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

Our CIO Tech Priorities 2024 survey found that the majority of respondents chose SaaS applications over in-house deployments for project management. Similarly, 52% used SaaS applications for human resources (HR) management, while half of those surveyed also preferred SaaS for business intelligence tools and customer relationship management.

article thumbnail

Banks bet on AI to deliver digital efficiencies

CIO

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI.

Banking 530
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Beyond the hype: Do you really need an LLM for your data?

CIO

At a client in the high-end furniture sales industry, we were initially exploring LLMs for analyzing customer surveys to perform sentiment analysis and adjust product sales accordingly. Another client that comes to mind is a company that monetizes operational benchmarking of clinical facilities.

Analysis 431
article thumbnail

Bridging the IT skills gap, Part 1: Assessing current strategies and introducing GenAI as a unified solution

CIO

Knowledge management: GenAI helps organize and retrieve organizational knowledge, making it easier for IT professionals to access the information they need to solve problems and learn new skills. Mona Liddell is a research manager for IDCs CIO Executive Research team. Contact us today to learn more.

IT 467
article thumbnail

Top 15 project management certifications

CIO

Behind every successful IT project, you’ll find a highly skilled project manager. From hardware and software upgrades to ongoing security patches, to application development and the rollout of software itself, project managers keep your teams on task and productive. Top project management certifications.

article thumbnail

Applying Benchmarking in Competitive Analysis

ArchIntel

Crayon’s marketing manager, Emily Dumas , argued in a new blog post that it is not enough for companies to simply collect competitive intelligence like product information, revenue information and marketing campaign information when conducting a competitive analysis. ArchIntel™ -.

article thumbnail

10 Best Sales Analytics Software Tools: Turning Data into Revenue

Zoominfo

By visualizing data through intuitive dashboards and providing predictive insights, sales analytics software transforms how businesses approach sales management. Efficiency Improvements: Automate manual data analysis, freeing teams to focus on selling.

Sales 246