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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

So the question that plagues any professional entrusted with or motivated to drive a huge change initiative is how to inspire innovation and foster a culture of excellence. Support and encourage experimentation A culture of innovation cannot be built with an attitude of antagonism or aversion towards experimentation.

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Banks bet on AI to deliver digital efficiencies

CIO

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI.

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Bridging the IT skills gap, Part 1: Assessing current strategies and introducing GenAI as a unified solution

CIO

Current strategies to address the IT skills gap Rather than relying solely on hiring external experts, many IT organizations are investing in their existing workforce and exploring innovative tools to empower their non-technical staff. Contact us today to learn more. Mona Liddell is a research manager for IDCs CIO Executive Research team.

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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

The Freshworks Freshservice IT Service Management Benchmark Report (FBR), which surveyed more than 9,400 organizations across over 100 countries, found that organizations that automate business processes with workflows saw a 26.63% reduction in average resolution time (ART) and improved first contact resolution of employees by 77%.

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Balancing innovation with value, cost, and practicality: The CIO’s guide to future proofing technology investments

CIO

CIOs face the daunting challenge of driving innovation while managing costs and ensuring practical implementation in a rapidly advancing digital landscape. This article presents essential strategies for CIOs to strike the optimal balance among innovation, value, cost, and practicality in tech investments.

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How 2 Australian sporting brands leverage human-centric digital innovation to drive new fan experiences in and out of the arena

CIO

Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. Among the highlights of the 2023 Australian Open were a revamped Match Centre 2.0,

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Climate tech opportunities for IT pros

CIO

Government agencies and nonprofits also seek IT talent for environmental data analysis and policy development. In the climate and green sector, IT pros are the backbone of innovation across multiple areas, Breckenridge says.

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