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Banks bet on AI to deliver digital efficiencies

CIO

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI.

Banking 530
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NetSuite adds generative AI to its entire ERP suite

CIO

The company has also added new capabilities to its planning and budgeting feature to help enterprises automate data analysis for preparing budgets. While NetSuite Transaction Line Distribution has been made generally available, the benchmarking app will be made available in the next 12 months.

IT 493
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4 key AI risks to address when contracting services or products

CIO

For instance, AI might be used to support data analysis, improve operational efficiency, or streamline routine tasks all areas that can drive value when clearly communicated. This not only mitigates risks but also reinforces quality control, especially in contexts where AI is used to support data analysis or insights.

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Battle bots: RPA and agentic AI

CIO

It excels in environments requiring analysis of unstructured data, such as customer support or supply chain optimization. For example, an RPA bot processing invoices might hand off unusual cases to an AI system for context-based analysis and resolution. It operates within well-defined boundaries and workflows.

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Re-Tooling Your Way to a More Efficient Enterprise

CIO

The Importance of Self-Analysis. After the thorough analysis is complete, IT teams can get to work re-tooling their systems to work in a more efficient, streamlined manner. After re-tooling, it’s crucial to test the current performance against the previous performance to establish benchmarks. Re-tooling Underway.

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Competitive Benchmarking: A Strategic Guide

TBR

What Is Competitive Benchmarking? Competitive benchmarking uses qualitative and quantitative data to rank IT vendors against their peers. Competitive benchmarking is a tool that TBR has been providing to leading IT vendors for nearly 20 years.

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Cybersecurity GenAI features: Are they worth the money?

CIO

But through a systematic analysis of the AI capabilities that are actually available today – as opposed to features that vendors have promised or theorized but not yet implemented – it’s possible to gain an accurate assessment of the extent of AI’s impact on the cybersecurity space. What’s the value of AI in cybersecurity tools?

Security 461