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A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

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How Well-established Enterprises Can Achieve Innovation without Disruption

CIO

Before any innovation initiative starts, there are questions (and usually lots of them). What is innovation and, more importantly, what does it mean for your organization? What fears or misperceptions hold innovation back? Their stories prove that innovation without disruption is possible.

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INE Security Named 2024 SC Awards Finalist

CIO

At INE Security, we remain committed to advancing the industry through the best cybersecurity training and certification platform, and innovative, high-quality training solutions that meet the evolving needs of the cybersecurity community.” “The Users can learn more at www.cyberriskalliance.com.

Security 690
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INE Security Wins 2024 SC Excellence Award

CIO

This year’s awards were presented across 33 categories, celebrating both established industry leaders and emerging innovators. INE Security stood out among a competitive field of entries, demonstrating its innovation in addressing the evolving cybersecurity landscape.

Security 709
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USPTO takes human-first approach to AI innovation

CIO

Like many insights-driven organizations, the United States Patent and Trademark Office (USPTO) leverages data analytics and technologies such as AI and machine learning (ML) to increase the efficiency and performance of its operations and to improve the quality of systems and processes. The A, B, C’s of an AI/human alliance.

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Game on: The evolution of gaming through generative AI innovation

CIO

Check out the Intel Gaming Alliance. Learn more about unstructured data storage solutions and how they can enable AI technology. Consequently, gaming organizations can facilitate more engagement, retention, and revenue. Read about Dell Technologies AI solutions. [1] 1] [link] Artificial Intelligence

Gaming 725
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How top IT leaders create first-mover advantage

CIO

At FutureIT in Chicago, I moderated a panel discussion with two such leaders, CIO Hall of Famers Steve Randich, executive vice president and CIO at FINRA, and Neal Sample, CIO at Walgreens Boots Alliance. They helped us learn how to do this, and we eventually became experts at it.” And it gave them the opportunity to learn, too.”

Advantage 765