CIO

MAY 25, 2023

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

Airline 417

Airline Business Value Chain Security 417

CIO

AUGUST 14, 2023

“Every company today is a technology company. The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” says Adrianna Bustamante, vice president of global channel and alliances for Rackspace Technology.

Airline 370

Airline Technology Technology Win 370

CIO

DECEMBER 10, 2024

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. This data suggests change management efforts are lagging technology efforts at many organizations.

Business 538

Business Airline Win Sales 538

Smart Data Collective

DECEMBER 5, 2019

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry.

Airline 236

Airline Learning Travel Predictive Analytics 236

CIO

FEBRUARY 26, 2025

In a groundbreaking move, Riyadh Air has announced a strategic partnership with IBM to integrate AI across its operations, aiming to establish itself as the worlds first digital-native airline. By embedding AI across its operations, the airline seeks to deliver seamless, personalized interactions and optimize flight operations.

Airline 248

Airline Travel Benchmarking Innovation 248

CIO

MARCH 20, 2024

Technology has a key element in that broader corporate strategy in that last year was the first time we embedded technology as part of our corporate scorecard. The team and I pulled together a technology strategy focused on enabling the corporate strategy.” All of that operational technology is supported by my team.”

Technology 397

Technology Technology Airline Innovation 397

CIO

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. We strongly believe and focus a lot on how we can give better data to cabin crews so they can, for instance, welcome you.”

Airline 541

Airline Travel IT Benchmarking 541

CIO

OCTOBER 27, 2023

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airline 487

Airline Travel Pharmaceutical Alliance 487

CIO

JULY 23, 2024

Gen AI has become a priority tool across all industries for all types of companies, where up to 40% have a budget or related gen AI initiatives, and 30% believe this technology is disruptive to the business, according to recent data from IDC. But it’s still early days since ChatGPT burst on the scene in 2022.

Airline 433

Airline Technology Technology Capital 433

CIO

JANUARY 8, 2024

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. To address these challenges, enterprises are integrating crucial security technology under the SASE/SSE framework.”

Airline 447

Airline Hospitals Security Security 447

CIO

JULY 15, 2024

Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally.

Airline 418

Airline Profiling Globalization Travel 418

CIO

FEBRUARY 14, 2024

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airline 368

Airline Travel Startups Sports 368

CIO

MAY 17, 2023

The pain of long lines for food and drinks is about to be eased at Melbourne’s Marvel Stadium with the introduction of Amazon’s Just Walk Out technology, a first for the southern hemisphere. The technology will initially be available at two of the stadium’s 20-plus food and beverage stands. It’s incredible technology.

Technology 367

Technology Technology Sports Airline 367

CIO

AUGUST 27, 2024

Consumed by the need to have someone to blame, influencers from around the world proclaimed it was a hoax perpetrated by IT to inflate technology budgets and its perceived importance. For an in-depth view, see “ No, Southwest Airlines is not still using Windows 3.1 — OSnews.”) So now we have CrowdStrike.

Airline 485

Airline Technology Technology Competitive 485

CIO

OCTOBER 17, 2023

No longer a nebulous, aspirational term equated with the concept “never trust, already verify,” zero trust has evolved into a solid technology framework that enables proactive defense and digital transformation as organizations embrace the cloud and hybrid work models. But what exactly does that mean? Zero trust has come a long way.

Airline 536

Airline Loss Security Security 536

CIO

DECEMBER 6, 2023

As the digital era paves the way for new economic platforms and opportunities, it also leverages the role of cross-industry collaboration, especially in technology. Historically, the technology partner relationship used to be a body count per dollar efficiency ratio, which focuses on getting work done while best optimising the budget.

Airline 435

Airline Innovation Globalization Win 435

CIO

JULY 22, 2024

This will undoubtedly raise questions and concerns from executives about how to ensure the reliability of enterprise systems, especially with technology as integrated into day-to-day operations as cybersecurity software.” “An incident like this questions that reliability.

Airline 539

Airline Due Diligence Travel Security 539

CIO

JULY 18, 2024

Mainframe systems process a vast amount of vital transactions daily—that includes everything from the swipe of a credit card at the grocery store to purchasing an airline ticket online or accessing sensitive healthcare information. Once hackers find their way into the mainframe, it’s easy for it to go unnoticed.

Security 468

Security Security Airline Advantage 468

CIO

OCTOBER 13, 2022

Along with the proper technologies and tools, the right consulting partners can help accelerate transformation, specifically if they can together demonstrate deep and diverse expertise, modernization patterns, and industry-specific blueprints. AWS/IBM’s Industry Edge. United’s Revenue Management Modernization Takes Flight.

Airline 431

Airline Travel Security Security 431

CIO

FEBRUARY 5, 2024

It is even more true for sectors where public sector firms are competing with more nimble private sector players – such as airlines, telecom, banking, oil and gas, utilities and more,” said Mahapatra. The investigations can serve as a reminder for public sector companies and enterprises to comply with the regulations.

Airline 482

Airline Banking Globalization Technology 482

CIO

SEPTEMBER 18, 2024

After such a fractured experience, you begin asking harder questions like what biases might be embedded in this technology, how is it processing my data, how often is it audited to ensure fairness and transparency, and can it actually be taught to behave ethically.

Airline 482

Airline Banking Security Security 482

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. Learn more about IDC’s research for technology leaders. Systemic risk and overall cybersecurity posture require board involvement and oversight.

Airline 497

Airline Banking Security Security 497

CIO

JULY 30, 2024

Back in the day, CIOs had to occasionally combat bad, overly simplified, and under-nuanced facts encountered by executives in airline flight magazines. Today, IT reality itself is under attack by utopian and dystopian propagandists and estranged-from-how-technology-really-works, never-installed-an-enterprise-system wackadoos.

Airline 486

Airline IT Win Research 486

CIO

JUNE 13, 2023

CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. Here are nine big ideas, buzzwords, and evolving technologies that are starting to gather momentum today. The pace of innovation is relentless.

Innovation 545

Innovation IT Airline Algorithm 545

CIO

NOVEMBER 20, 2023

Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions. “It can even feed into the sales narrative, prompting the rep to ask the right questions or use offers that have a higher propensity to appeal to a particular customer,” Ramakrishnan says.

Airline 493

Airline Retail Knowledge Algorithm 493

CIO

MAY 12, 2023

Or as Fraport SVP of IT infrastructure Fritz Oswald puts it: “We definitely see 5G as a key technology for digitalization.” And according to Oswald, it’s difficult to adequately illuminate the airport’s large open spaces with the WLAN technology used up to now. “In The new technology also had another consequence. in Germany.

Airline 397

Airline Technology Technology Security 397

CIO

OCTOBER 12, 2023

Efficiency through technology and automation Automated service desk processes can significantly enhance efficiency, reducing repetitive tasks while minimizing the risk of human errors. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network.

Airline 418

Airline IT Knowledge Globalization 418

CIO

SEPTEMBER 19, 2022

The strategic and practical challenges of our new era of work – from inflation and supply chain headaches to finding and retaining talent, and more – have required much of information technology leaders. Myrna Soto, a longtime IT leader and corporate director or board member of CMS Energy , Spirit Airlines , Popular Inc. ,

Airline 370

Airline Human Resources Innovation Research 370

CIO

AUGUST 6, 2024

Had the CrowdStrike scenario been considered by airlines and hospitals, the impacts would likely have been mitigated. Learn more about IDC’s research for technology leaders. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets.

Business 417

Business Hospitals Airline Banking 417

CIO

AUGUST 13, 2024

It’s not merely about adopting technology for its own sake but rather making a meaningful difference for your organization,” Muthukrishnan says. He and his colleagues have generated more than 30 patents in the manufacturing, payments, and digital technology categories. In short, connecting dots,” he says.

Intellectual Property 476

Intellectual Property Airline Innovation Technology 476

CIO

OCTOBER 3, 2024

It’s not the technologies they use. Yogs Jayaprakasam, chief technology and digital officer at Deluxe, says the finserv’s payments and data solutions offload data from its mainframes onto the company’s data lakehouse before driving advanced gen AI and ML models in the public cloud. Gen AI is a nascent and fast evolving technology.

Airline 527

Airline Banking Security Security 527

CIO

OCTOBER 9, 2024

The unprecedented adoption rates for the new technology see generative AI now eclipsing all other AI applications in the enterprise, according to an S&P Global Market Intelligence survey released in September. An airline chatbot gave a customer a discount it shouldn’t have, and a court held the company liable. We’re fast followers.”

Airline 516

Airline Innovation Technology Technology 516

CIO

FEBRUARY 10, 2023

Predictive analytics in business Predictive analytics draws its power from a wide range of methods and technologies, including big data, data mining, statistical modeling, machine learning, and assorted mathematical processes. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.

Predictive Analytics 545

Predictive Analytics Hospitals Algorithm Pharmaceutical 545

CIO

JUNE 29, 2022

Robotic process automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. For example, enterprises such as airlines employ thousands of customer service agents, yet customers are still waiting in the queue to have their call fielded.

Business 544

Business Airline Value Chain Human Resources 544

CIO

MAY 28, 2024

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

Airline 195

Airline Travel IT Gaming 195

CIO

JULY 23, 2024

The Federal Aviation Administration reported that US airlines grounded all flights for a period of time, according to the New York Times. Businesses across the globe followed suit, as their days began. Travelers at airports in Hong Kong, India, Berlin, and Amsterdam encountered delays and cancelations.

Travel 508

Travel Airline Hospitals Security 508

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 370

Airline Entertainment Globalization Win 370