CIO

JULY 30, 2024

However… Renée DiResta, the technical research manager at the Stanford Internet Observatory, has coined the wonderful phrase “ bespoke realities ,” referring to the effects of a “Cambrian explosion of bubble realities,” communities “that operate with their own norms, media, trusted authorities, and frameworks of facts.”

Airline 486

Airline IT Win Research 486

CIO

MARCH 13, 2023

When it comes to IT, Delta Airlines is climbing higher into the clouds even as it keeps its footing on solid ground. In partnership with AWS, the airlines started migrating many front-end applications and distributed applications that “marry” themselves well to the cloud while retaining traditional back-end workloads on the mainframe. “The

Airline 370

Airline Travel Hospitals Banking 370

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. Learn more about IDC’s research for technology leaders. Dr. Ken Knapton is an adjunct research advisor for IDC’s IT Executive Programs (IEP). Contact us today to learn more.

Airline 497

Airline Banking Security Security 497

CIO

SEPTEMBER 26, 2024

Research shows that 80 percent of the value creation achieved by the world’s most successful brands comes from their core business —principally, unlocking new revenues from existing customers. This approach allows agents to personalize their service and invest more in each customer’s unique needs.

Business 467

Business Competitive Landscape Airline Entertainment 467

CIO

SEPTEMBER 18, 2024

“One of the biggest mistakes organizations can make when implementing AI for customer experience is prioritizing efficiency over ethical, humane interactions,” says Nisreen Ameen, senior lecturer in digital marketing and director of the Digital Organisation and Society Research Centre at Royal Holloway, University of London.

Airline 482

Airline Banking Security Security 482

CIO

SEPTEMBER 19, 2022

He will share research-based strategies on retaining talent, giving purpose to work, and rethinking assumptions about how and where work should take place. Myrna Soto, a longtime IT leader and corporate director or board member of CMS Energy , Spirit Airlines , Popular Inc. , He will also answer questions in a live discussion.

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Airline Human Resources Innovation Research 370

CIO

APRIL 17, 2024

However, the possible acquisition of Informatica by Salesforce would be against expectations as consolidation if the iPaaS market was expected to occur among relatively smaller vendors, said Maribel Lopez, principal analyst at Lopez Research.

Airline 482

Airline Capital Globalization Marketing Research 482

CIO

AUGUST 6, 2024

According to IDC Research, “Downtime continues to cost cloud buyers” (IDC’s Cloud Pulse, 4Q23: Executive Summary, Part II — 2024 Cloud Return on Investment). Had the CrowdStrike scenario been considered by airlines and hospitals, the impacts would likely have been mitigated. Learn more about IDC’s research for technology leaders.

Business 417

Business Hospitals Airline Banking 417

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. That is an idea worth embracing.

Airline 370

Airline Entertainment Globalization Win 370

CIO

MAY 12, 2023

As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies. Project end 2024 A 2024 end date is understandably ambitious, considering how badly the pandemic crisis hit the airline industry, and Fraport specifically.

Airline 397

Airline Technology Technology Security 397

CIO

MAY 28, 2024

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

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Airline Travel IT Gaming 195

CIO

JUNE 29, 2022

billion by 2025, according to Forrester research. For example, enterprises such as airlines employ thousands of customer service agents, yet customers are still waiting in the queue to have their call fielded. Some vendors position their tools as “workflow automation” or “work process management.” billion in 2021 to $6.5

Business 544

Business Airline Value Chain Human Resources 544

CIO

OCTOBER 9, 2024

According to research by Coleman Parkes Research on behalf of Riverbed, 91% of decision-makers at large companies are concerned their competitors will have an advantage if they get ahead with AI. An airline chatbot gave a customer a discount it shouldn’t have, and a court held the company liable. We’re fast followers.”

Airline 516

Airline Innovation Technology Technology 516

CIO

OCTOBER 3, 2024

Next-gen mainframe AI The market for mainframes and midrange server systems has been in decline for a decade, according to Gartner research, from more than $10.7 “In some ways, industry experts now realize the broader need for the processing power of IBM Mainframe and Power Systems, and AI helps to maintain relevancy.”

Airline 527

Airline Banking Security Security 527

CIO

FEBRUARY 10, 2023

billion in 2022, according to a research study published by The Insight Partners in August 2022. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends. Predictive analytics has captured the support of wide range of organizations, with a global market size of $12.49 from 2022 to 2028.

Predictive Analytics 545

Predictive Analytics Hospitals Algorithm Pharmaceutical 545

Smart Data Collective

APRIL 28, 2021

Travel agencies, hotels and airlines have long been utilizing data-driven app development to analyze consumer travel patterns and demand. This guide to developing a healthcare app is a great starting point for any budding telehealth entrepreneurs. (3).

Travel 348

Travel Airline Retail Advantage 348

CIO

AUGUST 16, 2024

Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking. This book explores what truly motivates people, based on scientific research from psychology, economics, and neuroscience,” says Ivashin.

IT 514

IT Win Airline Technology 514

Netbasequid

JANUARY 18, 2023

And it’s a position that Southwest Airlines finds itself in right now! But research has revealed that although the majority of organizations have come to terms with the risk of a crisis, only about a fifth have set up strong crisis response strategies. Southwest Airlines seems to be on the side of the majority.

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Airline Travel Analysis Research 98

CIO

MAY 17, 2023

As part of his research into the technology, Pickering went to visit some of the stadiums to see it in action in a live environment. “I It’s the best experience from a guest perspective in the world, whether that’s a hotel or restaurant, a sports stadium, an airline…. I want to have the best guest experience underpinned by technology.

Technology 367

Technology Technology Sports Airline 367

Zoominfo

SEPTEMBER 10, 2020

Sure, we could reminisce about the roots of loyalty programs in the 1700s, when devoted customers received special tokens, but instead, let’s start in the early 1980s, when much of the airline industry waded into what one would consider modern customer loyalty. The data (and deals) helped improve the most valuable customers’ experiences.

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Airline Restaurants Briefing Sales 226

CIO

AUGUST 14, 2024

All OpenAI usage accretes to Microsoft because ChatGPT runs on Azure infrastructure, even when not branded as Microsoft OpenAI Services (although not all the LLMs Microsoft uses for AI services in its own products are from OpenAI; others are created by Microsoft Research).

Advantage 511

Advantage Advantage Security Security 511

Zoominfo

OCTOBER 20, 2021

CEOs taking a pay cut As a response to the significant decrease in demand for airline services, CEO of Southwest Airlines Gary Kelly— who earne d a base salary of $750,000 and total compensation of $8 million in 2018 —has taken a 10% pay cut, while United Airlines ’ CEO and President have both agreed to forgo their base salaries until June 30, 2020.

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Airline Research Sales Business 130

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

Netbasequid

MARCH 18, 2021

How to conduct market research. How to Conduct Market Research. When it comes to conducting market research for your brand, accuracy is paramount – followed closely by speed to insight. The critical thing to remember though, is that your research shouldn’t exist in a bubble. Whitespace and first-mover opportunities.

Market Intelligence 98

Market Intelligence Intelligence Intelligence Airline 98

mention

SEPTEMBER 10, 2024

Here is another example from social media posts—it’s an exchange between SouthWest Airlines and a customer on Twitter: Source While Southwest Airlines’ original tweet could have gone badly, their quick, witty response won back the customer, even earning them a “you guys are solid!” I bet this improved customer satisfaction!

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Airline Gaming Business Marketing 147

Netbasequid

NOVEMBER 23, 2021

Thematic analysis uncovers the secrets held within datasets and it is a critical aspect of today’s market research. Here are a few relevant statistics we found that show the value of smart data analytics: Global revenue in the market research industry grew from $33 billion in 2008 to $73 billion in 2019. And this translates to speed.

Analysis 105

Analysis Airline Market Intelligence Entertainment 105

ArchIntel

JUNE 16, 2021

Widebodied airliners, which previously enjoyed great demand because of hefty passenger traffic, saw a 54 percent drop in deliveries. He spent nearly five years at Riverside Research, where he focused on guiding and selecting research and development investments to promote the products and solutions of customers and partners.

Airline 104

Airline Restaurants Profiling Competitive Intelligence 104

Datapine Blog

APRIL 16, 2019

Rob Enderle, a former IBM employee and Research Fellow for Forrester wrote a fabulous article which documents the shortcomings of executives at IBM and Microsoft. It turned out that the decision had been made before the research came out. In fact, executives forgot the research had been commissioned at all. 4) Cognitive biases.

Business 115

Business Airline Data Analysis Analysis 115

mention

SEPTEMBER 6, 2023

This shows that the airline prioritizes the customer experience in every channel. The airline also has a call action button and a live chat option, making it easier for customers to get in touch immediately. According to research by McKinsey, only 50% of businesses respond on time. Your customers expect a rapid response.

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Airline Briefing Profiling Travel 130

Netbasequid

DECEMBER 20, 2020

Here’s a look at a recent spike on the search “airlines”: If you’re an airline brand – or even a brand in the travel industry overall – understanding what’s behind this sudden spike in positivity is important. So when you spend on Social Monitoring Tools, you’re making an investment that brings far-reaching returns.

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Airline Restaurants Analysis Competitor Analysis 119

Netbasequid

FEBRUARY 20, 2021

Instead, use demographics as a framework to start your research, and adjust your thinking as you discover outliers within the mainstream majority. As we can see in this airline example, sentiment is pretty low right now, at 22%. You’ll want to explore interests, professions, ethnicity, bio terms – all ways these folks self-identify.

Airline 105

Airline Analysis Restaurants Entertainment 105

Similarweb

FEBRUARY 25, 2021

A general best practice after you complete the PPC keyword research is to start keywords on Broad Match Modifier and restrict the match type further once you start to notice traction in your campaigns for specific keywords. As a result, the airline could potentially receive wasted clicks. The start of a new era?

Airline 64

Airline IT Research Marketing 64

Netbasequid

JANUARY 27, 2022

Say, for instance, you’re an airline; you find out that a competing airline has reduced the ticket price for a certain route and you do the same to maintain your customer base. Research by Gartner reveals that for 81% of marketers , customer satisfaction is the main area of competition. The Power of Customer Satisfaction.

Competitive 97

Competitive SCIP Airline Industrial Espionage 97

SCIP

MAY 19, 2024

These models help airlines determine the most efficient routes, taking into account factors such as weather, air traffic, and fuel consumption. By optimizing flight paths, airlines can reduce travel time, lower fuel costs, and minimize environmental impact.

Airline 49

Airline Intelligence Intelligence SCIP 49

Aqute Intelligence

FEBRUARY 22, 2023

For example, our company Aqute could be in competitive intelligence , or market research, or consulting. Even outside software, this is a long-established phenomenon – for example, cruise lines competing against theme parks, railways competing against airlines, booksellers competing with cinemas and so on. How big is your industry?

Competitive 130

Competitive Competitor Analysis Retail Travel 130

Netbasequid

APRIL 28, 2023

With constantly changing market conditions and fluctuating customer needs, it is increasingly more challenging for VR gaming brands to keep up using traditional consumer and market research approaches. Realism Realism is one of the four important psychological variables for VR gaming identified by researchers.

Gaming 52

Gaming Airline Travel Competitive 52