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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Offering through the profile real advantages, like data only in one place, a simplified process to check in.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

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ESG reporting: Carbon in the cloud

CIO

Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally.

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5 ways AI is showing promise as a decision-maker

CIO

An AI system can gather data from customer relationship management software, social media profiles, email interactions, and purchase histories to identify the candidates most likely to convert. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

These profiles of your ideal buyers include basic data like job title and company size, as well as more precise elements like shared pain points and buying habits. Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. Improve your buyer personas.

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