CIO

OCTOBER 9, 2024

An airline chatbot gave a customer a discount it shouldn’t have, and a court held the company liable. Taking the time for groundwork Besides public embarrassment, loss of customers or employees, or legal and compliance liabilities, there are also other, more technical risks of moving too fast with gen AI.

Airline 516

Airline Innovation Technology Technology 516

Tinuiti

MARCH 20, 2024

Paid Media Updates Media Updates: TV Subscription Loss, TikTok Bill Awaiting Senate Action, YouTube CTV Enhancements By Tinuiti Innovation & Growth Team Mar 20 2024 Key Highlights:  TV & Audio : Major pay-TV providers lost ~5m subscribers in 2023, an acceleration from their 4.6m net loss in 2022.

Loss 130

Loss Sports Commerce Innovation 130

Pathmatics

MARCH 24, 2021

Even after receiving a government bailout, Southwest Airlines ended 2020 with a $3.1 billion loss, down 64.9% CEO Gary Kelly reported Southwest is still losing $17 million a day and that revenue will need to double from current levels to break-even.

Airline 59

Airline Travel Hospitals Loss 59

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

APRIL 1, 2024

Scenario: An airline faces potential delays and cancellations due to an impending snowstorm. Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.

Management 162

Management Business Airline Travel 162

FedSavvy

MAY 3, 2021

Following the merger, Raytheon Technologies reorganized under the following four business segments: Collins Aerospace — This legacy UTC segment provides aerospace and defense products and aftermarket service solutions for aircraft manufacturers; airlines; regional, business and general aviation; and for defense and commercial space operations.

Technology 130

Technology Technology Airline Loss 130

mention

JANUARY 3, 2024

During the United Airlines serious incident of 2017, four passengers were deplaned from a flight through the use of force. United Airlines failed to take the public’s sentiments seriously, which is why this crisis is still an example of mishandled customer service.

Airline 162

Airline Management Loss Information 162

Datapine Blog

APRIL 16, 2019

Remember, business intelligence shouldn’t only be about avoiding losses, but winning gains. 3) Southwest Airlines. A data driven decision holds an incredible level of value across all industries, but one sector widely-known to benefit from such insights is the airline industry. 2) Define objectives.

Business 115

Business Airline Data Analysis Analysis 115

Netbasequid

DECEMBER 20, 2020

Here’s a look at a recent spike on the search “airlines”: If you’re an airline brand – or even a brand in the travel industry overall – understanding what’s behind this sudden spike in positivity is important. If you had a similar idea, you can avoid that loss – or offer a better version and claim that audience for yourself.

Airline 119

Airline Restaurants Analysis Competitor Analysis 119

Netbasequid

JANUARY 27, 2022

Say, for instance, you’re an airline; you find out that a competing airline has reduced the ticket price for a certain route and you do the same to maintain your customer base. CI tools like Battlecards can increase sales by upwards of 50% and techniques like Win/Loss can help boost customer retention by more than 12%.

Competitive 97

Competitive SCIP Airline Industrial Espionage 97

Academyci

DECEMBER 5, 2021

Missteps can lead to a temporary loss of confidence and disruption of interpersonal communications. For example, the high profitability of the Pharmaceutical industry vs the low profitability of airlines. Porter’s model is aimed at explaining the differential profitability of industries due to competitive (broadly defined) pressures.

Gaming 98

Gaming Competitive Competitive Intelligence Win 98

Datapine Blog

NOVEMBER 27, 2019

According to Gartner, poor data quality is estimated to cost organizations an average of $15 million per year in losses. Airlines use it to decide how many tickets to sell at each price for a flight. DQM is indeed reckoned as the key factor in ensuring efficient data analysis, as it is the basis from where all the rest starts from.

Business Intelligence 144

Business Intelligence Intelligence Intelligence Business 144

CIO

APRIL 2, 2025

Delta alone had more than $500 million in losses as a result of crippled operations and thousands of flight cancellations and delays. In a lawsuit the airline filed in October, Delta claimed the faulty update was pushed out in an unsafe manner and CrowdStrike should pay for the losses.

Airline 421

Airline Due Diligence Security Security 421

CIO

APRIL 3, 2025

We are also exploring partnerships with airlines and OTAs to streamline boarding pass sharing directly from their apps. This approach reduces wait times, enhances security, and minimizes the risk of document loss. Do you see faster adoption and implementation of AI and Gen AI in dynamic B2C industries like airlines and travel?

Travel 199

Travel Airline Security Security 199

mention

OCTOBER 23, 2024

Here’s an example of a crisis response from United Airlines after they were caught on camera forcibly removing a passenger from a plane after overbooking it in 2017: Types of Crises and How to Address Them Now, we will examine some of the different crises and what you can do to resolve them. IBM hired Louis Gerstner Jr.

Management 147

Management Business Loss Airline 147