CIO

JANUARY 8, 2024

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. This is helpful in an era in which airliners are having difficulty finding pilots to hire.

Airline 447

Airline Hospitals Security Security 447

CIO

MAY 14, 2024

GenAI models can be trained to learn patterns from normal data distributions and detect anomalies or outliers in real-time data streams. Controlling escalating cloud and AI costs and preventing data leakage are the top reasons why enterprises are eying hybrid infrastructure as their target AI solution.

Airline 538

Airline IT Startups Security 538

CIO

AUGUST 27, 2024

But before we can even get started: It appears that, no matter how appealing the story, Southwest Airlines wasn’t immune to the CrowdStrike bug because its servers run on Windows 3.1. For an in-depth view, see “ No, Southwest Airlines is not still using Windows 3.1 — OSnews.”)

Airline 485

Airline Technology Technology Competitive 485

CIO

FEBRUARY 14, 2024

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

Airline 368

Airline Travel Startups Sports 368

CIO

AUGUST 26, 2024

Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth. To learn more, visit us here. Stay tuned for more from me on how CX is evolving in the weeks ahead.

Airline 99

Airline Banking Travel Globalization 99

CIO

AUGUST 14, 2023

Modernizing airline services Rackspace Technology had been working with a leading airline company for many years when the customer approached them for help with evolving their IT operations. The airline saw a 300% increase in online sales when the new site, bolstered by the improved technology, went live.

Airline 370

Airline Technology Technology Win 370

CIO

NOVEMBER 20, 2023

Outcomes are fed back into machine learning models to improve prediction accuracy continually. Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions.

Airline 493

Airline Retail Knowledge Algorithm 493

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. Learn more about IDC’s research for technology leaders. Contact us today to learn more. Systemic risk and overall cybersecurity posture require board involvement and oversight.

Airline 497

Airline Banking Security Security 497

CIO

SEPTEMBER 26, 2024

based airline, renowned for its low-cost fares, exceptional customer service, and a no-frills approach to air travel: As the world emerged from COVID, customers were transitioning to a remote workforce. To learn more, visit us here. Another example comes from our customer who is a leading U.S.-based

Business 467

Business Competitive Landscape Airline Entertainment 467

CIO

OCTOBER 3, 2024

Rather than pull away from big iron in the AI era, Big Blue is leaning into it, with plans in 2025 to release its next-generation Z mainframe , with a Telum II processor and Spyre AI Accelerator Card, positioned to run large language models (LLMs) and machine learning models for fraud detection and other use cases.

Airline 527

Airline Banking Security Security 527

CIO

AUGUST 6, 2024

This article explores the lessons businesses can learn from the CrowdStrike outage and underscores the importance of proactive measures like performing a business impact assessment (BIA) to safeguard operations against similar disruptions. Learn more about IDC’s research for technology leaders. Contact us today to learn more.

Business 417

Business Hospitals Airline Banking 417

CIO

JUNE 13, 2023

Once wild and seemingly impossible notions such as large language models, machine learning, and natural language processing have gone from the labs to the front lines. A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly.

Innovation 545

Innovation IT Airline Algorithm 545

CIO

FEBRUARY 10, 2023

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.

Predictive Analytics 545

Predictive Analytics Hospitals Algorithm Pharmaceutical 545

CIO

JUNE 29, 2022

Others see RPA as a stopgap en route to intelligent automation (IA) via machine learning (ML) and artificial intelligence (AI) tools, which can be trained to make judgments about future outputs. What are the benefits of RPA? RPA provides organizations with the ability to reduce staffing costs and human error. Involve IT early and often.

Business 544

Business Airline Value Chain Human Resources 544

CIO

APRIL 17, 2024

These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting.

Airline 482

Airline Capital Globalization Management 482

CIO

MAY 28, 2024

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

Airline 195

Airline Travel IT Gaming 195

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 370

Airline Entertainment Globalization Win 370

mention

APRIL 24, 2024

Fatal accident at Southwest Airlines Source The crisis: An engine malfunction on a Southwest Airlines flight led to the company’s first in-flight fatality in 2018. Poor crisis management examples Let’s review examples of poor crisis management and what we can learn from these mistakes.

Learning 173

Learning Management Airline Information 173

CIO

AUGUST 13, 2024

As chief digital and information officer at Honeywell Aerospace, he helped transform the company’s 10,000-plus global engineering organization and its used serviceable airline parts into a blockchain-powered digital business. An increasingly business-centric role Muthukrishnan’s career highlights demonstrate that shift.

Intellectual Property 476

Intellectual Property Airline Innovation Technology 476

CIO

AUGUST 16, 2024

Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking. To tap into that wisdom, Diana Cano, CIO at Cambium Learning Group, highly recommends Strengths Based Leadership.

IT 514

IT Win Airline Technology 514

CIO

MARCH 15, 2023

The old software of an airline in the recent news may be a good example. What should the CIO do to solve this problem? What would you do? I don’t have time to do IT’s work’: It is every C-level executive’s job to ensure the right systems are in place to deliver on the company’s strategic plan.

Business 389

Business IT Airline Capital 389

Netbasequid

JANUARY 18, 2023

And it’s a position that Southwest Airlines finds itself in right now! Southwest Airlines seems to be on the side of the majority. For now, there is at least one lesson learned from the Southwest Airlines Christmas catastrophe. Will your business survive the next crisis? How Southwest’s Crisis Evolved.

Airline 98

Airline Travel Analysis Research 98

CIO

OCTOBER 9, 2024

An airline chatbot gave a customer a discount it shouldn’t have, and a court held the company liable. However, Company Nurse, which helps companies handle workplace injuries, learned the hard way. Since ChatGPT was launched in late 2022, many companies have gotten into trouble by deploying it too quickly.

Airline 516

Airline Innovation Technology Technology 516

CIO

AUGUST 11, 2023

Other winners of the awards, which demonstrate outstanding business value and thought leadership, include Accenture, Allstate, Genpact, United Airlines, Wells Fargo, and Zoom Communications. The conference brings together not only the award winners but people who want to learn from them to bring the lessons back to their organizations.

Airline 195

Airline Win Security Security 195

Smart Data Collective

FEBRUARY 23, 2022

And digital learning provides a unique opportunity for us. Business leaders and managers can now pursue a change management course online to learn how an organization can adapt to changes easily. Several airlines have changed how they worked after 9/11 to prevent terrorist attacks. Crisis management.

Airline 321

Airline Education Innovation Business Environment 321

Zoominfo

AUGUST 29, 2018

But, we encourage you to learn more about social listening by reading the following post: Social Listening Best Practices for B2B Marketers. Next up, learn how to use sentiment analysis to improve your marketing strategies. Example: When you think of crisis management, one industry jumps out in particular and that’s airlines.

Analysis 176

Analysis Airline Marketing Marketing 176

CIO

FEBRUARY 22, 2023

For others such as Brian Ferris, chief data, analytics, and technology officer at loyalty, marketing, and data analytics consulting firm Loyalty NZ, leading IT abroad was about “gaining huge value in seeing different issues and learning different ways of approaching problems, something that can’t be learnt out of a book.”

Globalization 370

Globalization IT Airline Technology 370

CIO

AUGUST 14, 2024

Though eager to get on the Copilot beta, the airline spent 10 weeks analyzing data security using tools like Purview and Sharegate to look at every document and artefact in their Office 365 tenant, documenting what permissions were set on them in a data leakage report before enabling Copilot.

Advantage 511

Advantage Advantage Security Security 511

CIO

JUNE 12, 2023

“Many handle the word a bit carelessly,” says Charlotte Svensson, CIO at SAS, the Scandinavian airline. It can be about anything from classic data analysis and advanced data analysis, to robotics or machine learning. SAS works a lot with AI already, though, with more traditional machine learning and evolving generative AI tools.

Sales 195

Sales Airline Data Analysis Analysis 195

CIO

JUNE 14, 2023

An airline carrier needs to know how many gates are open and how many passengers are on each plane – metrics that change from moment to moment. Learn more about CDP. In the case of intelligent operations, real-time data informs immediate operational decisions. But with the right platform, you can handle it all. Data Management

Airline 243

Airline IT Human Resources Innovation 243

Smart Data Collective

MARCH 27, 2020

This contagious virus has led to the closure of factories, retail stores, airlines, hotels, and more or less, the entire tourism industry. It uses machine learning to understand traditional communication issues and resolve them. This tools also relies on machine learning.

Retail 249

Retail Marketing Marketing Algorithm 249

CIO

DECEMBER 13, 2022

Geographically distributed – Multi-data center deployments provide exceptional disaster tolerance while keeping data close to clients around the globe, reducing latency (learn more about global data distribution here ). Online banking services, airline booking systems, and popular retail apps. Want to learn more about Apache Cassandra?

Airline 221

Airline Retail Globalization Banking 221

Zoominfo

FEBRUARY 17, 2020

Next up, learn how to use sentiment analysis to improve your marketing strategies. You learn how your prospects and customers respond to different types of content, what topics they get excited about, and so much more. Example: When you think of crisis management, one industry jumps out in particular and that’s airlines.

Analysis 130

Analysis Airline Marketing Marketing 130

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

APRIL 1, 2024

Scenario: An airline faces potential delays and cancellations due to an impending snowstorm. Crisis Management: A pre-defined plan helps the airline proactively communicate with passengers, offer rebooking options, provide transparent information about delays, and ensure sufficient staff is available to handle the situation effectively.

Management 162

Management Business Airline Travel 162

mention

SEPTEMBER 10, 2024

How are your competitors being talked about, and what can you learn from that? It helps you answer questions like: What is the general feedback around your brand at the moment? What challenges do your customers face, and how can you help solve them? What seasonal trends in your industr y should you be aware of?

Airline 147

Airline Gaming Business Marketing 147