CIO

OCTOBER 12, 2023

This involves analyzing key metrics like resolution times, ticket volumes, knowledge base usage, and call data. KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. These metrics offer invaluable insights for continuous improvement.

Airline 418

Airline IT Knowledge Globalization 418

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 370

Airline Entertainment Globalization Win 370

CIO

AUGUST 6, 2024

Had the CrowdStrike scenario been considered by airlines and hospitals, the impacts would likely have been mitigated. This knowledge can inform your own risk management and business continuity strategies. This prepares businesses for a range of disruptions and ensures that contingency plans are in place.

Business 417

Business Hospitals Airline Banking 417

CIO

MARCH 15, 2023

The old software of an airline in the recent news may be a good example. For those CIOs looking to do IT alone, by all means, choose the first path. But my recommendation is to embrace the ITSC because the first method won’t ensure that you will correctly address the most important corporate issues. ‘I

Business 389

Business IT Airline Capital 389

CIO

AUGUST 16, 2024

Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking.

IT 514

IT Win Airline Technology 514

Zoominfo

AUGUST 29, 2018

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer. What angers them?

Analysis 176

Analysis Airline Marketing Marketing 176

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

mention

AUGUST 26, 2024

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

Management 147

Management Airline Globalization Knowledge 147

CIO

FEBRUARY 22, 2023

He experienced a high propensity for bespoke developments outside Australia. “While other global airlines used Amadeus or Sabre, Emirates had built its own ticketing and reservation system. From there he moved to Cathay Pacific Airways and then to Dubai to become VP of business technology services at Emirates.

Globalization 370

Globalization IT Airline Technology 370

Zoominfo

FEBRUARY 17, 2020

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer. What angers them?

Analysis 130

Analysis Airline Marketing Marketing 130

Netbasequid

JANUARY 27, 2022

Say, for instance, you’re an airline; you find out that a competing airline has reduced the ticket price for a certain route and you do the same to maintain your customer base. It offers intimate knowledge of your market, which is crucial to your longevity as a business, regardless of vertical. The Power of Knowledge.

Competitive 97

Competitive SCIP Airline Industrial Espionage 97

CXL

DECEMBER 9, 2022

Current knowledge vs. target knowledge Conceptual models for intuitive design Know thy user (study them!) An important concept to understand that is current knowledge versus target knowledge. Current knowledge vs. target knowledge. This is what Jared Pool calls “current knowledge.”

Knowledge 97

Knowledge Airline Learning Retail 97

Netbasequid

JUNE 10, 2021

It also takes a precise knowledge of consumer pain points and the movement of global trends. NetBase Quid is the trusted partner of many of the world’s top brands, including American Airlines, Coca-Cola, T-Mobile, United Airlines, Wal-Mart, Microsoft, The New York Times, and many more.

Airline 98

Airline Competitive Intelligence Market Intelligence Competitive 98

Netbasequid

JUNE 6, 2022

When creating a marketing strategy, you want to lead with knowledge of where you are as a brand relative to your market. Let us take you through the step-by-step process of creating a marketing strategy that is customized to your unique brand. Understand your brand position. Establish a timeline.

Marketing 94

Marketing Marketing SWOT Benchmarking 94

Netbasequid

APRIL 7, 2021

This is where some knowledge of the implementation of manual rules can help you make progress. Suppose we need competitive intelligence on Spirit Airlines. Sometimes getting dialed into the insight that you need or even finding a place to start can be difficult, depending on the topic.

Analysis 89

Analysis Restaurants Gaming Intelligence 89

Engage3

JULY 8, 2024

Today, I am seeing more and more businesses go to what I like to call “airline” pricing. The knowledge gained from this experience pays huge dividends when it comes time to do the analytical work in pricing. But I think those will continue to evolve in a manner that opens up opportunities for those paying attention.

Innovation 52

Innovation Retail Restaurants Competitive Intelligence 52

Engage3

JULY 8, 2024

Today, I am seeing more and more businesses go to what I like to call “airline” pricing. The knowledge gained from this experience pays huge dividends when it comes time to do the analytical work in pricing. But I think those will continue to evolve in a manner that opens up opportunities for those paying attention.

Innovation 52

Innovation Retail Restaurants Competitive Intelligence 52

ArchIntel

JULY 7, 2021

Blandon spent the initial years of her professional life working in the airline industry. She was a senior analyst of merchandising and planning at Continental Airlines. By her own account, she has a passion for knowledge and applying that knowledge toward the continuous improvement of marketing, customer service and sales.

Competitive 104

Competitive Airline Profiling Retail 104

CIO

MARCH 28, 2024

The OMB policy will, for example, allow airline travelers to opt out of the use of the Transportation Security Administration’s (TSA’s) use of facial recognition software, according to a fact sheet issued with the policy. Agencies must also continually monitor their AI use.

Airline 421

Airline Travel Algorithm Security 421

mention

OCTOBER 23, 2024

With the right knowledge and fast action, you can anticipate and resolve a crisis scenario before it impacts your business. Understanding how to manage a crisis is an excellent first step if you want to protect your company’s reputation, build trust, and deliver the best customer experience.

Management 147

Management Business Loss Airline 147