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CIOs contend with gen AI growing pains

CIO

MIT event, moderated by Lan Guan, CAIO at Accenture Accenture “98% of business leaders say they want to adopt AI, right, but a lot of them just don’t know how to do it,” claimed Guan, who is currently working with a large airliner in Saudi Arabia, a large pharmaceutical company, and a high-tech company to implement generative AI blueprints in-house.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It

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Will Machine Learning Save The Struggling Airline Industry?

Smart Data Collective

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry. Pricing/Ancillary.

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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Data and gen AI: Keys to Air Europa’s digital strategy

CIO

Case in point is Spanish airline Air Europa, even though their longstanding approach to data has given them a jump on applying the technology. Nowadays, no one disputes that data has become a key resource for competitiveness, innovation, and value generation,” says Bermejo.

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6 insights every CIO should take away from the CrowdStrike debacle

CIO

But before we can even get started: It appears that, no matter how appealing the story, Southwest Airlines wasn’t immune to the CrowdStrike bug because its servers run on Windows 3.1. For an in-depth view, see “ No, Southwest Airlines is not still using Windows 3.1 — OSnews.”) Microsoft did this because EU regulators insisted on it.

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