This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Still, CIOs have reason to drive AI capabilities and employee adoption, as only 16% of companies are reinvention ready with fully modernized data foundations and end-to-end platform integration to support automation across most business processes, according to Accenture. These reinvention-ready organizations have 2.5
In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.
The last thing any CIO wants is to experience catastrophic operational issues during a peak season, but that’s exactly what executives at Southwest Airlines faced last week. 19-28 far exceeded any other airlines’ operational impacts. Even before the blizzard hit, Southwest Airlines CEO Bob Jordan acknowledged on Nov.
The road ahead for IT leaders in turning the promise of generative AI into business value remains steep and daunting, but the key components of the gen AI roadmap — data, platform, and skills — are evolving and becoming better defined. That was the key takeaway from the “What’s Next for GenAI in Business” panel at last week’s Big.AI@MIT
As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. We are in the business of getting people to where they want to go. If we can’t help them do that, it drives us crazy.”
Taking the helm as CIO is a major transition for any IT leader, but Lauren Woods’ experience at Southwest Airlines stands apart. I ended up leaning on my partners in the business and learning so much from them about how our airline worked and what it was like on the operational side,” she says. “It
Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats. So practice is really important.
In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry.
Robotic process automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.
A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. In June, the Lufthansa Group’s Digital Hangar touched down in Barcelona.
Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. But it’s much easier than solving the other end of the problem, which is to get the business to let go of decision power a little bit.
Gen AI has become a priority tool across all industries for all types of companies, where up to 40% have a budget or related gen AI initiatives, and 30% believe this technology is disruptive to the business, according to recent data from IDC. But it’s still early days since ChatGPT burst on the scene in 2022.
The recent global outage at CrowdStrike, a leading cybersecurity firm, has sent shockwaves through the business community. The CrowdStrike outage: A wake-up call CrowdStrike’s global outage disrupted services for numerous Microsoft clients, highlighting the far-reaching impact that a single point of failure can have on businesses.
Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Enhanced automation and self-service will also be emphasized as part of the cloud optimization strategy, Nair says.
“In response to recent disruptions affecting our critical operations, we have proactively updated our Business Continuity Plan to address unexpected downtimes and minimize the impact on productivity and service delivery,” said Shivkumar Borade, founder and CMD of Mytek Innovations, a victim of the BSOD effect. Microsoft said around 8.5
Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally.
Enterprise resource planning (ERP) software provider IFS has agreed to acquire EmpowerMX, a vendor of software for managing aircraft maintenance, repair, and operations (MRO), adding to the capabilities of its fleet service management suite for the aviation sector.
Most observers agree that a hybrid approach that involves on-premises or co-located private clouds will be required for most IT leaders to ensure cost control and data integrity in the face of AI’s resource needs and key business concerns around its use. Enterprises are in a bit of a pickle with this,” McCarthy says.
Operational expenses and loss to business would differ greatly from organization to organization, and segment to segment. Chris Steffen, vice president of research at Enterprise Management Associates, said the numbers could actually be much higher. With Microsoft estimating that there were 8.5 billion and $0.86 billion, respectively.
But before we can even get started: It appears that, no matter how appealing the story, Southwest Airlines wasn’t immune to the CrowdStrike bug because its servers run on Windows 3.1. For an in-depth view, see “ No, Southwest Airlines is not still using Windows 3.1 — OSnews.”) Maybe you could do it, but it would be just as crash-prone.
Under the new paradigms, the right partners, with their solid foundation of domain know-how, will enable organisations to access specialized expertise and knowledge to navigate today’s complex business world. In fact, up to 94% of technology executives now consider innovation partnerships a strategic component for success.
So meeting challenges to compete is nothing new, but business all but came to a halt during the pandemic in 2020. As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department.
Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.
Innovation and agility are key indicators of business success. The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” Every company today is a technology company.
Modernization journeys are complex and typically highly custom, dependent on an enterprise’s core business challenges and overall competitive goals. Any vertical modernization approach should balance in-depth, vertical sector expertise with a solutions-based methodology that caters to specific business needs. AWS/IBM’s Industry Edge.
Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth. Organizations must prioritize clear, proactive, and transparent communication across all customer touchpoints.
Mainframe systems process a vast amount of vital transactions daily—that includes everything from the swipe of a credit card at the grocery store to purchasing an airline ticket online or accessing sensitive healthcare information. But only eight percent of those buyers are purchasing IT management software.
India’s premier investigating agency, the Central Bureau of Investigation (CBI), has filed a charge sheet against former Air India Chief Managing Director, SAP India, and IBM India for alleged irregularities in acquiring an ERP solution by Air India in 2011. Air India was taken over by the Tata Group in 2022.
In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. Crafting a persuasive business case Creating a business case is a powerful way to demonstrate your value to key stakeholders who can champion your cause.
CIOs and others in the C-suite are already seeing payoffs from using AI to automate myriad types of business tasks and workflows. AI is becoming an integral part of decision-making for many different business functions – from finance to manufacturing to sales. AI makes this capability available to any business.
Others are building a new layer of intelligence into their APIs so that smarter, more business-savvy decisions can be made about releasing information. The world of locking doors and protecting physical access is left to locksmiths, carpenters, and construction managers. Chance of succeeding: The foundation is here.
Salesforce’s reported bid to acquire enterprise data management vendor Informatica could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce, according to analysts. Informatica offers similar services via its Intelligent Data Management Cloud (IDMC) platform.
It’s the data they create, maintain, and manage that becomes the strategic model and potential new source of business models going forward,” says Chiraq Degate, analyst at Gartner. IBM is enabling enterprises to leverage the crown jewels that are managed using mainframes as a first-class citizen in the AI journey.”
Predictive analytics in business Predictive analytics draws its power from a wide range of methods and technologies, including big data, data mining, statistical modeling, machine learning, and assorted mathematical processes. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.
My professional journey has instilled in me the importance of driving value for the business. An increasingly business-centric role Muthukrishnan’s career highlights demonstrate that shift. Muthukrishnan says the chance to make such marks for the business is what attracted him to the CIO job.
Australian businesses were among the first to report encountering difficulties on Friday morning, with some continuing to encounter difficulties throughout the day. Businesses across the globe followed suit, as their days began. How did the CrowdStrike outage unfold? Travelers at Sydney Airport experienced delays and cancellations.
While dramatic, this hypothetical scenario highlights the possibility of unforeseen crises impacting any business. But, proactive companies can build a strong crisis management strategy to tackle these unpredictable situations. In other words, crisis management strategies doesn’t predict the future.
In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change. “It
That means considering their risk appetite, risk management maturity, and generative AI governance framework.” An airline chatbot gave a customer a discount it shouldn’t have, and a court held the company liable. With the addition of BizAI, Connection can now digitize and further automate key business processes. “We
Next time you settle into your airline seat, it might be worth setting aside the reports and spreadsheets and instead turn this time into an opportunity for big-picture thinking. As a business scales, it’s important to scale your team along the way,” says Cannava. This book offers valuable techniques and frameworks.
Crisis management refers to an organization’s response to a critical event or crisis. In this article, we will look at different crisis management examples and provide some key takeaways. Successful crisis management examples Let’s look at and analyze some successful crisis communication examples.
They may use transactional, browsing or document data to create a full picture of the user, which businesses can use to improve their client experience or upsell products. (1). Particularly after the COVID-19 outbreak, the advantages of apps designed to help people manage their wellness needs cannot be overstated. Final Thoughts.
But those close integrations also have implications for data management since new functionality often means increased cloud bills, not to mention the sheer popularity of gen AI running on Azure, leading to concerns about availability of both services and staff who know how to get the most from them. This isn’t a new issue.
He was often asked offensive questions by venture partners, who would attribute his customer success to being a minority-owned business, with one VC going as far as to ask Beasley whether his grandparents had been slaves. Some of BuiLT’s partners include IT Senior Management Forum, Target, Sezzle, Kronos, and the (ISC)2.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content