CIO

MAY 25, 2023

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats. So practice is really important.

Airline 417

Airline Business Value Chain Security 417

Smart Data Collective

DECEMBER 5, 2019

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry.

Airline 236

Airline Learning Travel Predictive Analytics 236

CIO

SEPTEMBER 26, 2024

Yet, excelling in CX requires more than just meeting customer needs—it involves aligning every aspect of your business, starting with your employees. Companies that succeed in both CX and Employee Experience (EX) are far more likely to see measurable business growth (BG). Breaking down the formula 1.

Business 467

Business Competitive Landscape Airline Entertainment 467

CIO

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. But it’s much easier than solving the other end of the problem, which is to get the business to let go of decision power a little bit.

Airline 541

Airline Travel IT Benchmarking 541

CIO

OCTOBER 27, 2023

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. In June, the Lufthansa Group’s Digital Hangar touched down in Barcelona.

Airline 487

Airline Travel Pharmaceutical Alliance 487

CIO

JUNE 29, 2022

Robotic process automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.

Business 544

Business Airline Value Chain Human Resources 544

CIO

JANUARY 8, 2024

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. Enhanced automation and self-service will also be emphasized as part of the cloud optimization strategy, Nair says.

Airline 447

Airline Hospitals Security Security 447

CIO

AUGUST 6, 2024

The recent global outage at CrowdStrike, a leading cybersecurity firm, has sent shockwaves through the business community. The CrowdStrike outage: A wake-up call CrowdStrike’s global outage disrupted services for numerous Microsoft clients, highlighting the far-reaching impact that a single point of failure can have on businesses.

Business 417

Business Hospitals Airline Banking 417

CIO

JULY 23, 2024

Gen AI has become a priority tool across all industries for all types of companies, where up to 40% have a budget or related gen AI initiatives, and 30% believe this technology is disruptive to the business, according to recent data from IDC. But it’s still early days since ChatGPT burst on the scene in 2022.

Airline 433

Airline Technology Technology Capital 433

CIO

JULY 15, 2024

Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally.

Airline 418

Airline Profiling Globalization Travel 418

CIO

JULY 22, 2024

In response to recent disruptions affecting our critical operations, we have proactively updated our Business Continuity Plan to address unexpected downtimes and minimize the impact on productivity and service delivery,” said Shivkumar Borade, founder and CMD of Mytek Innovations, a victim of the BSOD effect.

Airline 539

Airline Due Diligence Travel Security 539

CIO

FEBRUARY 14, 2024

So meeting challenges to compete is nothing new, but business all but came to a halt during the pandemic in 2020. As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department.

Airline 368

Airline Travel Startups Sports 368

CIO

JULY 26, 2024

Operational expenses and loss to business would differ greatly from organization to organization, and segment to segment. Parametrix claims that there was only $146 million in direct loss to the airline industry,” he said. Affected businesses should pool their resources to bounce back quickly before losses snowball.

Airline 448

Airline Loss Banking Research 448

CIO

MAY 14, 2024

Most observers agree that a hybrid approach that involves on-premises or co-located private clouds will be required for most IT leaders to ensure cost control and data integrity in the face of AI’s resource needs and key business concerns around its use.

Airline 538

Airline IT Startups Security 538

CIO

JULY 12, 2024

IFS already offers software for MRO providers and airlines, including end-to-end aircraft management for maintenance, repairs, operations (MRO) enterprises, defense contract management, and ERP for aerospace and defense organizations.

Airline 400

Airline IT Market Research Marketing Research 400

CIO

AUGUST 27, 2024

But before we can even get started: It appears that, no matter how appealing the story, Southwest Airlines wasn’t immune to the CrowdStrike bug because its servers run on Windows 3.1. For an in-depth view, see “ No, Southwest Airlines is not still using Windows 3.1 — OSnews.”) Maybe you could do it, but it would be just as crash-prone.

Airline 485

Airline Technology Technology Competitive 485

CIO

DECEMBER 26, 2023

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airline 518

Airline IT Profiling Briefing 518

CIO

OCTOBER 17, 2023

The cloud native platform stands on four pillars supporting a comprehensive platform that secures, simplifies, and transforms businesses. As a result, the airline’s 80,000 employees working across more than 350 locations now have secure application access and no longer have to deal with VPN performance and connectivity issues.

Airline 536

Airline Loss Security Security 536

CIO

DECEMBER 6, 2023

Under the new paradigms, the right partners, with their solid foundation of domain know-how, will enable organisations to access specialized expertise and knowledge to navigate today’s complex business world. In fact, up to 94% of technology executives now consider innovation partnerships a strategic component for success.

Airline 435

Airline Innovation Globalization Technology 435

CIO

MARCH 15, 2023

Why is it always IT that is not aligned with the business?” Companies that have lost business because their computer systems did not keep up-to-date with competitive forces in their industry are legion. The old software of an airline in the recent news may be a good example. And it isn’t just IT that is dealing with the fallout.

Business 389

Business IT Airline Capital 389

CIO

AUGUST 14, 2023

Innovation and agility are key indicators of business success. The question is, how do we provide the right technology and ease of use so our customers can gain a competitive advantage and solve their business challenges?” Every company today is a technology company.

Airline 370

Airline Technology Technology Win 370

CIO

AUGUST 26, 2024

Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth.

Airline 99

Airline Banking Travel Globalization 99

CIO

OCTOBER 13, 2022

Modernization journeys are complex and typically highly custom, dependent on an enterprise’s core business challenges and overall competitive goals. Any vertical modernization approach should balance in-depth, vertical sector expertise with a solutions-based methodology that caters to specific business needs.

Airline 431

Airline Travel Security Security 431

CIO

FEBRUARY 5, 2024

“Government procurement processes must strike the right balance between meeting the business needs in a timely manner and following the due process. Minimal impact on technology giants While SAP and IBM have extensive presence in India, the ongoing investigation is unlikely to impact their business in India. “As

Airline 482

Airline Banking Globalization Technology 482

CIO

JULY 18, 2024

Mainframe systems process a vast amount of vital transactions daily—that includes everything from the swipe of a credit card at the grocery store to purchasing an airline ticket online or accessing sensitive healthcare information. Mainframes are under more pressure than ever before.

Security 468

Security Security Airline Advantage 468

CIO

NOVEMBER 20, 2023

CIOs and others in the C-suite are already seeing payoffs from using AI to automate myriad types of business tasks and workflows. AI is becoming an integral part of decision-making for many different business functions – from finance to manufacturing to sales. AI makes this capability available to any business.

Airline 493

Airline Retail Knowledge Algorithm 493

CIO

SEPTEMBER 18, 2024

AirHelp, which helps airline passengers secure compensation for delayed, canceled, or overbooked flights, is recognized for its AI-powered chat system that appears to effectively handle common service-related inquiries. Yilmaz agrees, saying that AI isn’t the cure to immediately unlock business benefits. “If

Airline 482

Airline Banking Security Security 482

CIO

OCTOBER 12, 2023

In the business world, service desks are commonly designated as cost centers, a label that can sometimes limit their access to essential resources and support. Crafting a persuasive business case Creating a business case is a powerful way to demonstrate your value to key stakeholders who can champion your cause.

Airline 418

Airline IT Knowledge Globalization 418

CIO

JUNE 13, 2023

Others are building a new layer of intelligence into their APIs so that smarter, more business-savvy decisions can be made about releasing information. A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly.

Innovation 545

Innovation IT Airline Algorithm 545

CIO

JULY 23, 2024

Australian businesses were among the first to report encountering difficulties on Friday morning, with some continuing to encounter difficulties throughout the day. Businesses across the globe followed suit, as their days began. How did the CrowdStrike outage unfold? Travelers at Sydney Airport experienced delays and cancellations.

Travel 508

Travel Airline Hospitals Security 508

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. And he is an accomplished technology leader with extensive experience in leading IT functions, driving efficiency, enabling workflow automation, and delivering improved business outcomes.

Airline 497

Airline Banking Security Security 497

CIO

SEPTEMBER 19, 2022

Jeanine Charlton, chief technology and digital officer at Merchants Fleet , will discuss IT’s role in co-creating key digital business initiatives. Myrna Soto, a longtime IT leader and corporate director or board member of CMS Energy , Spirit Airlines , Popular Inc. , David Reis, CIO of the University of Miami Health System.

Airline 370

Airline Human Resources Innovation Research 370

CIO

APRIL 17, 2024

These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting. Enterprise Applications, Salesforce.com

Airline 482

Airline Capital Globalization Management 482

CIO

FEBRUARY 10, 2023

Predictive analytics in business Predictive analytics draws its power from a wide range of methods and technologies, including big data, data mining, statistical modeling, machine learning, and assorted mathematical processes. Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends.

Predictive Analytics 545

Predictive Analytics Hospitals Algorithm Pharmaceutical 545

CIO

AUGUST 13, 2024

My professional journey has instilled in me the importance of driving value for the business. An increasingly business-centric role Muthukrishnan’s career highlights demonstrate that shift. Muthukrishnan says the chance to make such marks for the business is what attracted him to the CIO job.

Intellectual Property 476

Intellectual Property Airline Innovation Technology 476

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

Airline 370

Airline Entertainment Globalization Win 370

CIO

OCTOBER 3, 2024

It’s the data they create, maintain, and manage that becomes the strategic model and potential new source of business models going forward,” says Chiraq Degate, analyst at Gartner. Every $1 invested in retiring mainframes is $1 not invested in growing your business today. It’s not the technologies they use.

Airline 527

Airline Banking Security Security 527