article thumbnail

8 big IT failures of 2023

CIO

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airline 518
article thumbnail

Building Loyalty Evolves with Data, Smartphones, and Personalization

Zoominfo

To better understand the modern customer loyalty, it’s helpful to take a brief look at the history of modern loyalty programs and how mobile devices changed the trajectory. Airlines would collect information such as what cities passengers typically flew to and what seats they preferred. Source: ZoomInfo.

Airline 226
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 Best Crisis Management Firms for Your PR Needs in 2024

mention

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

article thumbnail

15 Best Crisis Management Firms for Your PR Needs in 2024

mention

One high-profile crisis that Weber Shandwick successfully managed was the 2017 United Airlines passenger dragging incident. In April 2017, a passenger was forcibly removed from a United Airlines flight to make room for crew members, resulting in a viral video and a massive public outcry.

article thumbnail

7 Instagram Customer Care Best Practices to Follow

mention

Table of Contents: About Instagram Customer Care in Brief The Importance of Instagram Customer Care Examples of Great Instagram Customer Care About Instagram Customer Care in Brief Instagram customer care is the process of communicating with followers to solve their customer inquiries on the platform.

Airline 130
article thumbnail

US Aerospace Sector Poised to Take Off After Pandemic Slowdown

ArchIntel

Widebodied airliners, which previously enjoyed great demand because of hefty passenger traffic, saw a 54 percent drop in deliveries. He also takes pride in his skillful technical marketing presentations to airline executives as well as his ability to spot good talent to fill engineering positions at GE. percent less than in 2018.

Airline 104
article thumbnail

Take Advantage Of The Best Interactive & Effective Data Visualization Examples

Datapine Blog

Not only is each flight color-coded by the airline, but this short movie-style visualization has transformed flight-based metrics into a piece of art that shows the path of each flight in action.

Advantage 105