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American Airlines takes flight with analytics transformation

CIO

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

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Data and gen AI: Keys to Air Europa’s digital strategy

CIO

Case in point is Spanish airline Air Europa, even though their longstanding approach to data has given them a jump on applying the technology. But it’s still early days since ChatGPT burst on the scene in 2022. So large corporations are still being put to the test with their implementing processes.

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12 most popular AI use cases in the enterprise today

CIO

Following is our analysis of the 12 most popular ways AI is being used across all industries in the enterprise today, as companies seek to capitalize on artificial intelligence’s promise to improve customer service, cut business costs, and supercharge business processes. Artificial Intelligence, Chatbots, IT Strategy, Predictive Analytics

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5 ways AI is showing promise as a decision-maker

CIO

Companies are now moving toward AI-powered decision-making in customer service—tapping into voice and sentiment analysis to automate complex processes such as recognizing customer intent and taking a recommended action to resolve it. Sales optimization In sales, AI can provide account reps with the information they need to close deals. “It

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Human vs. humane: How companies pursue AI for enhanced CX

CIO

AirHelp, which helps airline passengers secure compensation for delayed, canceled, or overbooked flights, is recognized for its AI-powered chat system that appears to effectively handle common service-related inquiries. Build a humane team Many organizations think of using AI in customer support in the context of cutting costs.

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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Enter, sentiment analysis. What is sentiment analysis? Sentiment analysis is the process of gauging the attitudes, opinions, and emotions an audience expresses about a brand, product, or a specific topic. As a marketing technique, sentiment analysis can be as complex or as simple as you make it.

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What is predictive analytics? Transforming data into future insights

CIO

Airlines frequently use predictive analytics to set ticket prices reflecting past travel trends. Its flagship tool, Pipe Sleuth, uses an advanced, deep learning neural network model to do image analysis of small diameter sewer pipes, classify them, and then create a condition assessment report.