Smart Data Collective

DECEMBER 5, 2019

In June, Aviation Today published a great article on the state of machine learning and AI in the airline industry. The airline industry has started relying more on machine learning technology as new challenges threaten to cripple its business. Machine Learning is the Key to Saving the Ailing Airline Industry. Pricing/Ancillary.

Airline 236

Airline Learning Travel Predictive Analytics 236

CIO

MAY 25, 2023

Deneen DeFiore is a Hall of Fame technology executive who currently serves as vice president and chief information security officer at United Airlines, where she leads the cybersecurity and digital risk organization to ensure the company is prepared to prevent, detect, and respond to evolving cyber threats.

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Airline Business Value Chain Security 417

CIO

FEBRUARY 26, 2025

In a groundbreaking move, Riyadh Air has announced a strategic partnership with IBM to integrate AI across its operations, aiming to establish itself as the worlds first digital-native airline. By embedding AI across its operations, the airline seeks to deliver seamless, personalized interactions and optimize flight operations.

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Airline Travel Benchmarking Innovation 248

CIO

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. We strongly believe and focus a lot on how we can give better data to cabin crews so they can, for instance, welcome you.”

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Airline Travel IT Benchmarking 541

CIO

OCTOBER 27, 2023

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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Airline Travel Pharmaceutical Alliance 487

CIO

DECEMBER 10, 2024

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

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Business Airline Win Sales 538

CIO

JANUARY 8, 2024

Instead, the publicly held operator of Cathay Pacific Airlines and HK Express is shifting from migration to optimization mode in an effort to wrest additional benefits from its all-in cloud transformation. This is helpful in an era in which airliners are having difficulty finding pilots to hire.

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Airline Hospitals Security Security 447

CIO

JULY 15, 2024

Carbon emissions for datacenters exceed the airline industry Most people do not understand complex global datacenters. However, most people understand, and frequently use, airlines. of global carbon emissions, exceeds carbon produced by the airline industry globally.

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Airline Profiling Globalization Travel 418

CIO

JULY 19, 2024

The problem, apparently affecting its Falcon platform, brought down servers at airlines, locked up computers at banks, and hurt healthcare services. CrowdStrike has admitted to pushing out a bad software update, causing many Windows machines running the affected software to crash.

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Airline Banking IT Security 448

CIO

JULY 23, 2024

Case in point is Spanish airline Air Europa, even though their longstanding approach to data has given them a jump on applying the technology. But it’s still early days since ChatGPT burst on the scene in 2022. So large corporations are still being put to the test with their implementing processes.

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Airline Technology Technology Capital 433

CIO

FEBRUARY 14, 2024

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. This is a chance to start practicing what an airline of the future could look like.

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Airline Travel Startups Sports 368

CIO

MAY 14, 2024

Controlling escalating cloud and AI costs and preventing data leakage are the top reasons why enterprises are eying hybrid infrastructure as their target AI solution.

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Airline IT Startups Security 538

CIO

DECEMBER 26, 2023

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Probably the worst IT airline disaster of 2023 came on the government side, however.

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Airline IT Profiling Briefing 518

CIO

JULY 12, 2024

IFS already offers software for MRO providers and airlines, including end-to-end aircraft management for maintenance, repairs, operations (MRO) enterprises, defense contract management, and ERP for aerospace and defense organizations.

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Airline IT Marketing Research Market Research 400

CIO

JULY 22, 2024

The CrowdStrike incident affected computers running Microsoft Windows across various sectors, including airlines, banks, retailers, brokerage houses, media companies, and railways. It is said to be one of the worst cybersecurity events considering the magnitude of the impact.

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Airline Due Diligence Travel Security 539

CIO

JULY 26, 2024

Parametrix claims that there was only $146 million in direct loss to the airline industry,” he said. But several airlines experienced multiple days of outage (Delta was finally cleared up and running on Wednesday this week).

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Airline Loss Banking Research 448

CIO

DECEMBER 6, 2023

The IT firm also onboarded more than 140+ airlines onto Skywise, which is now used by more than half the world’s airlines, with between them more than 10,000 aircraft.

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Airline Innovation Globalization Technology 435

CIO

OCTOBER 17, 2023

Deneen DeFiore, Vice President and CISO at United Airlines, led a zero trust transformation at the company and, in six months, transformed the airline’s technology ecosystem by deploying the Zero Trust Exchange with Zscaler Internet Access (ZIA) , Zscaler Private Access (ZPA) , and Zscaler Digital Experience (ZDX).

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Airline Loss Security Security 536

CIO

AUGUST 14, 2023

Modernizing airline services Rackspace Technology had been working with a leading airline company for many years when the customer approached them for help with evolving their IT operations. The airline saw a 300% increase in online sales when the new site, bolstered by the improved technology, went live.

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Airline Technology Technology Win 370

CIO

AUGUST 26, 2024

Airlines, banks, healthcare companies, and others must take decisive and strategic actions to repair their customer experience promises, regain customer trust, and drive business growth.

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Airline Banking Travel Globalization 99

CIO

AUGUST 28, 2024

Pero antes incluso de empezar: parece que, por muy atractiva que sea la historia, Southwest Airlines no era inmune al fallo CrowdStrike porque sus servidores funcionan con Windows 3.1. Para una visión en profundidad, véase No, Southwest Airlines no sigue utilizando Windows 3.1 – OSnews ).

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Airline IT 443

CIO

OCTOBER 13, 2022

United Airlines took to the cloud to modernize its Revenue Management system to reduce costs, but also to land on a platform that didn’t limit its ability to apply modern revenue management processes. United’s Revenue Management Modernization Takes Flight.

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Airline Travel Security Security 431

CIO

FEBRUARY 5, 2024

It is even more true for sectors where public sector firms are competing with more nimble private sector players – such as airlines, telecom, banking, oil and gas, utilities and more,” said Mahapatra.

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Airline Banking Globalization Technology 482

CIO

JULY 30, 2024

Back in the day, CIOs had to occasionally combat bad, overly simplified, and under-nuanced facts encountered by executives in airline flight magazines. Today, IT reality itself is under attack by utopian and dystopian propagandists and estranged-from-how-technology-really-works, never-installed-an-enterprise-system wackadoos.

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Airline IT Win Research 486

CIO

SEPTEMBER 18, 2024

AirHelp, which helps airline passengers secure compensation for delayed, canceled, or overbooked flights, is recognized for its AI-powered chat system that appears to effectively handle common service-related inquiries. Build a humane team Many organizations think of using AI in customer support in the context of cutting costs.

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Airline Banking Security Security 482

CIO

JULY 18, 2024

Mainframe systems process a vast amount of vital transactions daily—that includes everything from the swipe of a credit card at the grocery store to purchasing an airline ticket online or accessing sensitive healthcare information.

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Security Security Airline Advantage 468

CIO

NOVEMBER 20, 2023

Dynamic pricing Airlines, ride-sharing services, and online retailers have long used dynamic pricing to adjust to changing market conditions. “It can even feed into the sales narrative, prompting the rep to ask the right questions or use offers that have a higher propensity to appeal to a particular customer,” Ramakrishnan says.

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Airline Retail Knowledge Algorithm 493

CIO

SEPTEMBER 26, 2024

based airline, renowned for its low-cost fares, exceptional customer service, and a no-frills approach to air travel: As the world emerged from COVID, customers were transitioning to a remote workforce. This approach allows agents to personalize their service and invest more in each customer’s unique needs.

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Business Competitive Landscape Airline Entertainment 467

CIO

OCTOBER 12, 2023

KLM, a global airline , successfully automated reporting and tracking, enabling them to proactively manage their complex operational network. To harness their full potential, establish clear expectations, create a roadmap for automation, and evaluate frequently received requests for additional operational improvements.

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Airline IT Knowledge Globalization 418

CIO

SEPTEMBER 26, 2024

The cost to Delta Airlines alone was $500 million, and it is just one of the thousands of companies affected by this single update by a single vendor. As we saw recently with the CrowdStrike outage, the interconnected nature of enterprises today brings with it great risk that can have a significant negative effect on any company’s finances.

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Airline Banking Security Security 497

CIO

JUNE 13, 2023

A number of high-profile software failures at companies like Southwest Airlines or EasyJet show how code that runs well most of the time can also fail spectacularly. Main constituency: Businesses like airlines that can’t live without their technology.

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Innovation IT Airline Algorithm 545

CIO

MAY 12, 2023

As far as slicing is concerned, however, Oswald can imagine that Fraport will later offer its own slicing services for its B2B partners, such as airlines or logistics companies. Project end 2024 A 2024 end date is understandably ambitious, considering how badly the pandemic crisis hit the airline industry, and Fraport specifically.

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Airline Technology Technology Security 397

CIO

MAY 14, 2024

“Con lo rápido que están cambiando las cosas en el espacio de los datos y la nube, creemos en un modelo híbrido de estrategia de nube y centro de datos”, dice Jim Stathopoulos, vicepresidente senior y director de Informática de Sun Country Airlines, que llegó a la aerolínea regional desde United Airlines a principios de 2023 y heredó una infraestructura (..)

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Airline Startups Capital Intelligence 407

CIO

MAY 28, 2024

To take its digital transformation to new heights, Sun Country Airlines didn’t just take a tip from the big carriers. Sun Country Airlines has elevated its customer service since hiring an experienced CIO from United Airlines in early 2023. It’s not unusual for small airlines to be later in adopting newer technologies.

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Airline Travel IT Gaming 195

CIO

SEPTEMBER 19, 2022

Myrna Soto, a longtime IT leader and corporate director or board member of CMS Energy , Spirit Airlines , Popular Inc. , David Reis, CIO of the University of Miami Health System. Looking to get ahead in your own career? She will also offer advice for how to join corporate boards yourself.

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Airline Human Resources Innovation Research 370

CIO

APRIL 17, 2024

These new customers for Salesforce are most likely to come from the financial services, healthcare, and airline sectors where Informatica has a better foothold, according to Pareekh Jain, principal analyst with Pareekh Consulting.

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Airline Capital Globalization Marketing Research 482

CIO

FEBRUARY 22, 2023

In a recent interview with CIO.com columnist Martha Heller, United Airlines CIO Jason Birnbaum shared how his organization’s focus on transforming employee experience allows employees “to create a great customer experience,” creating a flywheel of positive change.

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Airline Entertainment Globalization Win 370