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Unlock the full potential of AI in ITSM by downloading the report “ The Service Management Advantage: Helping CIOs Turn IT into a Strategic Powerhouse.” If AI can unlock value in other sectors, why should ITSM be left behind? It’s no longer just about keeping the lights on—it’s about empowering IT to drive business growth.
Ongoing layoffs in the tech industry and rising demand for AI skills are contributing to a growing mismatch in the IT talent market, which continues to show mixed signals as economic factors and the rise of AI impact budgets and the long-term outlook for IT skills. What is driving tech layoffs?
Whether that manifests in competitive marketing campaigns, competitive pricing tactics, or even a race to hire the best personnel—companies in the same or overlapping verticals constantly outmaneuver and outposition one another to win customers. In business, getting a leg up on the competition isn’t easy.
We had an insightful conversation about how to approach the adoption of emerging technologies as well as what it takes — and when it makes sense — to gain first-mover advantage in this environment. They wanted us to be successful because we had all the things they wanted on their marketing brochures,” Randich says.
Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.
The more strategic concern isn’t just the cost— it’s that technical debt is affecting companies’ abilities to create new business, and saps the means to respond to shifting market conditions. Market position (opportunity cost): “We’re six to eight months slower to market with new features than our competitors.”
In our second installment of the Crayon Customer Corner, we sat down with the Product Marketing Team at Bonterra (formerly Social Solutions). At Bonterra - sales, marketing, and customer success teams all leverage competitive intel to stay informed on competitors’ movements and improve their go-to-market strategy.
Often in business we see the recurring phenomenon of the first-mover advantage that comes when organisations pounce on a trend to steal a march on rivals. The opportunity to be an early adopter in AI is here now as new products provide big advantages for those bold enough to commit to change. Start your AI PC strategy now.
That’s great, because a strong IT environment is necessary to take advantage of the latest innovations and business opportunities. There are multiple examples of organizations driving home a first-mover advantage by adopting and embracing technology modernization when the opportunity presents itself early.”
But with recent financial market turbulence, the rise of AI, and buyer consolidation impacting todays market, some have started asking: Is SaaS dead? Public SaaS companies have seen their valuations compress, with small-cap SaaS significantly underperforming broader market indices in 2024.
From customer service chatbots to marketing teams analyzing call center data, the majority of enterprises—about 90% according to recent data —have begun exploring AI. Operational AI offers organizations significant benefits, including time and cost savings, and critical competitive advantages in today’s business landscape.
The market for enterprise applications grew 12% in 2023, to $356 billion, with the top 5 vendors — SAP, Salesforce, Oracle, Microsoft and Intuit — commanding a 21.2% market share between them, according to International Data Corp. With just 0.2% With just 0.2%
Become reinvention-ready CIOs must invest in becoming reinvention-ready, allowing their enterprise to adopt and adapt to rapid technological and market changes, says Andy Tay, global lead of Accenture Cloud First. The pace of change in the global market and technology landscape demands organizations that can adapt quickly.
When building such a strategy for a business, I encourage tech leaders to first examine their competitive landscape, and then ask what the drivers of change are in their markets, and what dynamics are influencing the environment in which they compete. There are numerous examples of this in action.
If 2023 was the year of AI discovery and 2024 was that of AI experimentation, then 2025 will be the year that organisations seek to maximise AI-driven efficiencies and leverage AI for competitive advantage. Primary among these is the need to ensure the data that will power their AI strategies is fit for purpose.
Core42 equips organizations across the UAE and beyond with the infrastructure they need to take advantage of exciting technologies like AI, Machine Learning, and predictive analytics. This strategic collaboration is an indication of Core42’s commitment to continue enabling businesses with the best technologies available.
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The airliner, which competes against Qatar Airlines, is counting on agentic AI and the LLM to elevate its bookings and expand its share of the growing market, she said, adding that the six-month-old model has attracted 3 million visitors and has handled some bookings, but its value is far more strategic.
Fighting fire with fire For these reasons, organizations that wish to curb the burgeoning impact of AI on their cyber risks need to be particularly vigilant while taking advantage of the abilities of AI to stem this tide of attacks.
The cloud market has been a picture of maturity of late. The pecking order for cloud infrastructure has been relatively stable, with AWS at around 33% market share, Microsoft Azure second at 22%, and Google Cloud a distant third at 11%. Here are the top cloud market trends and how they are impacting CIO’s cloud strategies.
Even though many device makers are pushing hard for customers to buy AI-enabled products, the market hasn’t yet developed, he adds. These areas of spending are not just responses to current trends but are strategic investments that will foster long-term innovation, resilience, and competitive advantage.”
At the end of 2023, Chicago-based Article Student Living was acquired by a global real estate investment company, which allowed the business to expand, and enabled it to make key investments in the high-demand student housing market. Theyre also using an AI chatbot to reach out to residents, based on certain triggers and parameters.
Marketing today isn’t just about creativity—it’s about strategy, pipeline, and outperforming competitors. But here’s the reality: relying on traditional marketing tools may no longer cut it. With tighter budgets, heightened expectations, and increasing competition, you need every advantage you can get.
Consider the following business solutions in their early forms: Workday for HR Salesforce for sales Adobe or Hubspot for marketing SAP for ERP These solutions reformed the way we thought about HR, supply chain, or CRM, but they did not transform the work itself. If you work in sales or marketing, I think you get the idea.
Laying the foundations for generative AI requires a business-wide approach to data-driven decision-making that empowers the entire workforce to take full advantage of the technology while offering confidence and assurance to the business that it is safe and secure to embark on this journey.
The bigplayers,such as OTAs [Online Travel Agencies], are advancing in their adoption of new technologies, taking advantage of AI andbig datatools,while other actors are in earlier stages of integration, he says. However, he adds,the maturityvaries in one of the most consolidated verticals at a national level.
For today’s marketers, data is more than just numbers on a dashboard — it’s the key to unlocking new opportunities and staying ahead of the competition. But here’s the catch: many marketing teams are flooded with disconnected data points and siloed insights, struggling to understand what truly drives customer behavior.
Other companies are also finding that open source gen AI models can offer more flexibility, security, and cost advantages, although there are risks. Meta originally went to market with a number of smaller models, says Sarer. And the market share numbers support this. You get more control over your costs.
That includes a couple of the major open source models, he says, because they offer privacy, cost advantages, and lower latency. And the data is also used for sales and marketing. But the real value is this expansion of the market, and expansion of revenue opportunities.
Many retailers are looking to AI for that competitive advantage. Our customers and prospects face a growing challenge of managing vast amounts of product data across multiple channels and markets, adds Fouache. The platform offers tailored solutions for different market segments.
As we moved from transaction to integration, we began to translate customer thoughts into a comprehensive go-to-market strategy for VMware Cloud Foundation, or VCF. Early in this process, I concluded that the previous go-to-market model was too complex and costly for VMware and its customers.
The Munich-based startup accuses SAP of abusing its market power and harming competition, and thereby negatively impacting customers, according to the 61-page indictment filed by Celonis in San Francisco District Court on March 13. German process mining specialist Celonis has filed a lawsuit against ERP giant SAP.
Marketing teams of all sizes are eager to drive growth wherever they can find it, from expanding into new markets to driving cross- and upsell opportunities. Define and Validate Your Total Addressable Market (TAM) How well do you really know your customers? But moving from inspiration to action is easier said than done.
Technology has shifted from a back-office function to a core enabler of business growth, innovation, and competitive advantage. Successful CIOs work hand-in-hand with their C-suite peers to ensure that IT initiatives reflect the company’s ambitions—enhancing operational efficiency, driving innovation, or expanding market presence.
Win/loss analysis—the process of determining why deals are won or lost—yields insights that practically everyone across your organization can use to their advantage. Marketers get insights that they can use to optimize their messaging. Sales reps get insights that they can use to improve their objection-handling tactics.
Taking a human-first approach to AI will help ensure our state can maintain ethics while taking advantage of the new AI innovations. She adds: This is especially crucial in times when technologies, markets, and customer expectations are rapidly evolving.
Cloud services can present a huge advantage for organizations pursuing digital and network transformations. Leaders see the cloud as a path to modernize their IT infrastructure, so they can achieve greater flexibility and agility, lower costs of operations, faster time to market, and heightened competitive advantage — just to name a few.
Though there are some common goals every organization might want to achieve, there is a unique benefit or advantage each organization will seek to differentiate them from competitors. Vendors in their rush to put it in the market might not have time to deal with all the technical issues.
Deepa Soni: We strongly believe that enterprise agility and speed-to-market are key competitive advantages, and they’re a key tenant of our objectives. As we think about our next step change in driving business outcomes and competitive advantage for The Hartford, it is really our AI-led transformation. Can you expand on that?
Most CIOs recognize the advantages of cloud, the global reach it provides, and the ease with which services can be scaled up and back down again. It enables us to free our people so they can innovate and create lasting competitive advantage.” But recognizing cloud advantages doesn’t always mean a smooth transition from on-prem.
This notion that the data is within their power to mine it for business advantage is different. It really drives sustainability and is a growth engine that helps develop a competitive advantage.” Company data can drive its go-to-market strategy, she adds. It’s a new way of thinking.” Those bridges need to be built.”
Implications for CIOs : Besides avoiding cost and complexity, deploying an off-the-shelf ERP solution also helps in accelerating time to market and making the business agile. While the advantages of leveraging cloud were already acknowledged, the pandemic further highlighted its value as it enabled employees to work from anywhere.
As part of its model, SAS has an AI Oversight committee that might reject a generative AI marketing message as inappropriate, for example. A solid governance structure addresses ethical issues related to AI across the organization.
If it is, they take a close look at the smaller vendors to make sure they dont miss out on some of the innovation coming from the broader market. We try to figure out who has something legitimate and who just stuck some AI buzzwords in their marketing materials to make it sound like theyre up to date on the latest technology, he says.
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