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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 764
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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

Knowledge 612
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To gain advantage, IT leaders should turn competitors into collaborators

CIO

Business leaders 10 years ago mostly focused on automation since the main objective of technology investment then was to drive down costs, decrease risk, and boost efficiency. Of course, technology should still boost cost efficiencies, but it also needs to drive revenue at the same time. It’s a different world today.

Advantage 662
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Vector Database vs. Knowledge Graph: Making the Right Choice When Implementing RAG

CIO

With RAG, for the first time, GenAI-powered solutions can enhance their own knowledge and content generation by retrieving information from external sources, instead of just relying on pre-programmed data sets. This monumental leap forward has wide-ranging implications for business, society, and technology. Which one is best?

Knowledge 405
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Exploration to elimination: CIO road map for adaptive technology portfolios

CIO

This stark reality underscores a critical challenge facing CIOs: building and maintaining a technology portfolio that’s not just cutting-edge but also delivers tangible value. Enter the Technology Investment Matrix — a holistic approach that spans four key phases: exploration, exploitation, evolution, and elimination.

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How technology is shaping education in Saudi Arabia

CIO

During the pandemic, an estimated 1.500 million students missed school, institutions adopted smart technologies to ensure the continuity of education. The organization that I work for King Abdullah University of Science and Technology (KAUST) is an example of those efforts,’ explained Jason Ross, CIO at KAUST.

Education 657
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Embracing neurodiversity in IT for competitive advantage

CIO

So each neurodiverse professional’s experience is unique, but speaking for myself, being neurodiverse has been a huge competitive advantage in my technology career. Knowledge work can now be performed anywhere, at any time, on any device.

Advantage 616