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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 460
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What is data architecture? A framework to manage data

CIO

Data architecture vs. data modeling According to Data Management Book of Knowledge (DMBOK 2) , data architecture defines the blueprint for managing data assets as aligning with organizational strategy to establish strategic data requirements and designs to meet those requirements. DAMA-DMBOK 2. Scalable data pipelines.

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Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

Knowledge 367
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Gen AI in 2025: Playtime is over, time to get practical

CIO

Although experimentation will continue, many organizations are likely to focus on projects that give them a competitive advantage, not general HR, digital assistant, or chatbot projects, says Dev Nag, CEO of QueryPal, a support automation company.

Startups 541
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Search Engine Marketers Without Data Analytics Knowledge Are Obsolete

Smart Data Collective

You have to vet a search engine marketing firm carefully before hiring them to make sure they understand data analytics and can use it to their advantage. But does every business have the search engine marketing expertise, resources and knowledge of data analytics to manage paid search? A team of Greek researchers led by Ioannis C.

Knowledge 360
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Layoffs, AI demand create mismatched talent market for IT skills

CIO

“Organizations should be taking a more strategic approach to their talent and demand pipelines in order to put in the place the skills development programs now so that they can take advantage of internal talent and mobility, retaining valuable organizational knowledge and expertise, while building the skillsets required for the future,” says Marks. (..)

IT 488
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Embracing neurodiversity in IT for competitive advantage

CIO

So each neurodiverse professional’s experience is unique, but speaking for myself, being neurodiverse has been a huge competitive advantage in my technology career. Knowledge work can now be performed anywhere, at any time, on any device.

Advantage 370