article thumbnail

How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 756
article thumbnail

Why knowledge management is foundational to AI success

CIO

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Users can post a direct question to the community.

Knowledge 593
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Vector Database vs. Knowledge Graph: Making the Right Choice When Implementing RAG

CIO

With RAG, for the first time, GenAI-powered solutions can enhance their own knowledge and content generation by retrieving information from external sources, instead of just relying on pre-programmed data sets. Knowledge Graphs, by contrast, represent data as a network of nodes (entities) and edges (relationships). Which one is best?

Knowledge 405
article thumbnail

Embracing neurodiversity in IT for competitive advantage

CIO

So each neurodiverse professional’s experience is unique, but speaking for myself, being neurodiverse has been a huge competitive advantage in my technology career. Knowledge work can now be performed anywhere, at any time, on any device.

Advantage 610
article thumbnail

To gain advantage, IT leaders should turn competitors into collaborators

CIO

Plus, there’s the question of how to quickly build up the institutional tech knowledge needed to keep innovating. Healthcare providers have the sort of deep industry and medical knowledge that technology companies may lack. The context of this, of course, is an industry dealing with its own chronic talent shortages.

Advantage 662
article thumbnail

Data-Driven Marketing: 4 Key Advantages

Smart Data Collective

This article will discuss some key advantages and why every business needs to implement them. By having knowledge of the websites and social networking channels the intended audience frequents, you’ll be able to create an effective marketing strategy tailor-made to pull in the customers who will convert and make purchases from your company.

Advantage 234
article thumbnail

INE Launches Initiative to Optimize Year-End Training Budgets with Enhanced Cybersecurity and Networking Programs

CIO

Advantages of Utilizing Surplus Funds: Proactively using surplus training budgets can help organizations make strategic decisions that align with long-term goals, improving security protocols and fostering a knowledgeable workforce.

Security 690