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Use cases that were piloted in 2024 will likely mature, with AI-powered solutions becoming integral to areas like customer service automation, knowledge management, and personalized content creation. Acting as intelligentagents, these AIs could even start handling certain simple tasks autonomously, with minimal input.
The landscape was evolving to a focus on sustaining continuity while gaining competitive advantage through access to data through the most practical path of least disruption. It was clearly more about modernization and transformation in place.
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