Remove Advantage Remove Innovation Remove Learning
article thumbnail

Unlocking the path to strategic advantage with AI in ITSM

CIO

It can automate repetitive service requests, harness predictive analytics for swifter resolution, and evolve continuously through adaptive learning. Failing to tap into its potential keeps IT teams trapped in maintenance mode instead of innovation mode. Why the hold-up? But the greatest value that it produces is reducing friction.

Advantage 588
article thumbnail

AI success depends on a culture of innovation

CIO

Instead, we need to focus on developing a culture of innovation around AI that shapes the technology with society and business front and center. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation. This can be your people’s north star as they work.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

article thumbnail

Detecting cancer faster with optical innovation

CIO

You never know when an opportunity to innovate might present itself and, if seized, how much of a difference you can make in people’s lives. We have been innovating in optical technology for more than 50 years. Those innovations have largely focused on improving technologies like communications and sensors.

article thumbnail

How top IT leaders create first-mover advantage

CIO

We had an insightful conversation about how to approach the adoption of emerging technologies as well as what it takes — and when it makes sense — to gain first-mover advantage in this environment. They helped us learn how to do this, and we eventually became experts at it.” And it gave them the opportunity to learn, too.”

Advantage 765
article thumbnail

Leveraging AMPs for machine learning

CIO

The data and AI industries are constantly evolving, and it’s been several years full of innovation. Data scientists and AI engineers have so many variables to consider across the machine learning (ML) lifecycle to prevent models from degrading over time.

Learning 369
article thumbnail

Legendary CIO Anil Cheriyan on delivering innovation that matters

CIO

During the show, Cheriyan reflected on his decades-long career and the principles and philosophies he’s applied to successfully innovate, collaborate, and lead people and transformations. Scott and I created this innovation lab together to change the way in which we built systems and integrated with systems, using agile at scale.