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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

So the question that plagues any professional entrusted with or motivated to drive a huge change initiative is how to inspire innovation and foster a culture of excellence. Support and encourage experimentation A culture of innovation cannot be built with an attitude of antagonism or aversion towards experimentation.

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9 IT resolutions for 2025

CIO

Innovate Shane McDaniel, CIO for the City of Seguin, Texas, says his city has grown by about 35% since the 2020 census. McDaniel says this work also creates a strong launchpad for more IT innovation in the upcoming year. Were embracing innovation, he explains. Heres what they resolve to do in the upcoming 12 months.

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AI success depends on a culture of innovation

CIO

Instead, we need to focus on developing a culture of innovation around AI that shapes the technology with society and business front and center. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation. This can be your people’s north star as they work.

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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

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CIOs contend with gen AI growing pains

CIO

“Then we need to bring that to the [financial services] community as a whole for evaluating [generative AI] models and solutions,” said Dayalji, who is also CEO of Kensho, S&P Global’s AI innovation hub. “I Proprietary data is your biggest competitive advantage.”

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Gen AI in 2025: Playtime is over, time to get practical

CIO

Although experimentation will continue, many organizations are likely to focus on projects that give them a competitive advantage, not general HR, digital assistant, or chatbot projects, says Dev Nag, CEO of QueryPal, a support automation company.

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How strategic partnerships are the key to AI-driven innovation

CIO

Innovate or die,” Peter Drucker’s 1985 exhortation on the importance of constant reinvention, was great business advice for the last 40 or so years. By collaborating with a CSP, CIOs can gain access to technical and industry knowledge they need to navigate the complexity of bringing their technology stacks fully into compliance.