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Unlocking the path to strategic advantage with AI in ITSM

CIO

Failing to tap into its potential keeps IT teams trapped in maintenance mode instead of innovation mode. The report highlighted that a small shift from a well-executed AI-powered ITSM strategy—like 3% of developers’ time redirected from troubleshooting to innovation—could translate into significant business outcomes.

Advantage 526
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A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

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Detecting cancer faster with optical innovation

CIO

You never know when an opportunity to innovate might present itself and, if seized, how much of a difference you can make in people’s lives. We have been innovating in optical technology for more than 50 years. Those innovations have largely focused on improving technologies like communications and sensors.

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AI success depends on a culture of innovation

CIO

Instead, we need to focus on developing a culture of innovation around AI that shapes the technology with society and business front and center. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation. This can be your people’s north star as they work.

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How top IT leaders create first-mover advantage

CIO

We had an insightful conversation about how to approach the adoption of emerging technologies as well as what it takes — and when it makes sense — to gain first-mover advantage in this environment. That, ultimately, is what enables a technology organization to capitalize on innovative technologies.

Advantage 763
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Legendary CIO Anil Cheriyan on delivering innovation that matters

CIO

During the show, Cheriyan reflected on his decades-long career and the principles and philosophies he’s applied to successfully innovate, collaborate, and lead people and transformations. Scott and I created this innovation lab together to change the way in which we built systems and integrated with systems, using agile at scale.

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How innovation workshops help to get smart about gen AI use cases

CIO

Advantages of gen AI workshops In conducting hundreds of innovation workshops around the world for the public and private sectors, many of which have been focused on AI/ML, data, and analytics, I’ve found these design-based brainstorming sessions work well for gen AI as well as any other strategic technology trends.