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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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Layoffs, AI demand create mismatched talent market for IT skills

CIO

Then in August, Intel announced a 15% reduction of its global workforce, amounting to approximately 15,000 jobs. The pandemic, for one, pushed organizations to accelerate digital transformation to support a remote workforce, and to adapt to global lockdowns, organizations invested in their technology stacks and teams to do so. “IT

IT 488
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CIOs contend with gen AI growing pains

CIO

Guan, along with AI leaders from S&P Global and Corning, discussed the gargantuan challenges involved in moving gen AI models from proof of concept to production, as well as the foundation needed to make gen AI models truly valuable for the business. “Our Proprietary data is your biggest competitive advantage.”

Airline 510
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Six ways Tencent Cloud supports an enterprise’s global expansion

CIO

Since its inception in 2019, the Tencent Global Digital Ecosystem Conference has been showcasing Tencent’s latest technology advances, products, and solutions, and inspiring enterprises worldwide. Its sixth edition was recently held in Shenzhen from September 5-6 under the theme Intelligence Brings Opportunities, Cloud Boosts Growth.

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5 top business use cases for AI agents

CIO

Take Avantia, for example, a global law firm, which uses both commercial and open source gen AI to power its agents. That includes a couple of the major open source models, he says, because they offer privacy, cost advantages, and lower latency. Each agent is like a micro service, specializing in one particular thing.

Business 538
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9 IT resolutions for 2025

CIO

Taking a human-first approach to AI will help ensure our state can maintain ethics while taking advantage of the new AI innovations. Empower global talent Although harnessing AI is a top objective for Morgan Stanleys Wetmur, she says shes equally committed to harnessing the power of people. Her goal is to continue empowering them.

IT 526
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Marsh McLennan IT reorg lays foundation for gen AI

CIO

Paul Beswick, CIO of Marsh McLennan, served as a general strategy consultant for most of his 23 years at the firm but was tapped in 2019 to relaunch the risk, insurance, and consulting services powerhouse’s global digital practice. With Databricks, the firm has also begun its journey into generative AI.

IT 458