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A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

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Social services provider uses artificial intelligence to provide genuine help

CIO

When Colsubsidio evaluated the situation, managers realized that recent technological innovations could quickly solve the dilemma. As evidence, data analysis that once took 35 days can now be completed immediately. “One

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7 signs you may not be a transformational CIO

CIO

Focused on digitization and innovation and closely aligned with lines of business, some 40% of IT leaders surveyed in CIO.com’s State of the CIO Study 2024 characterize themselves as transformational, while a quarter (23%) consider themselves functional: still optimizing, modernizing, and securing existing technology infrastructure.

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5 Huge Benefits of Automatic Data Analysis for SMEs

Smart Data Collective

Sometimes, an excessive amount of data can render analysis difficult or not viable at all. Fortunately, there’s a simple, yet effective solution: automatic data analysis. Automatic data analysis compiles your business data and finds insight for you, so you can focus on running the operation.

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New regulation intensifies focus on IT risk management and operational resilience

CIO

Digital transformation initiatives, for the most part, offer significant advantages—enhancing efficiency, agility, and innovation across the business. By integrating with other data platforms like Snowflake, BMC HelixGPT enables insightful data analysis, ensuring relevant information is readily and timely accessible.

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Agentic AI: 6 promising use cases for business

CIO

Agentic AI will integrate smoothly with ERP, CRM, and business intelligence systems to automate workflows, manage data analysis, and generate valuable reports, says Rodrigo Madanes, global innovation AI officer at EY, a consulting and tax services provider.

Business 812
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Microsoft’s Copilot tunes could be music to CIOs’ ears

CIO

“CIOs, nearly always, must focus on doing more with less, delivering innovation and digital capability to enable topline growth while constraining operating expenses,” Ritu Jyoti, group vice president of research at IDC, said while trying to explain the takeaways for CIOs from the developer-focused conference.